Service Advisor

15 hours ago

London, Canada Highbury Ford Sales Limited Full time

As an Automotive Service Advisor your job starts by fostering existing Service Customer Relationships, while working with management on strategies to grow and expand Retail & Commercial Service business.

You will be focusing on retention, customer satisfaction and growth of the Retail & Commercial Service Customer portfolio while performing your daily responsibilities of looking after vehicles as they arrive for service as part of your daily job duties.

**Description**:
The daily job duties include, but are not limited to:

- Greet customers and interact with them to understand their vehicle maintenance needs along with any minor repairs or other vehicle performance concerns.
- Verify any vehicle symptoms with a walk-around with customer or on a road test as necessary.
- Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
- Ensure delivery of vehicles to customers on time.
- Handle and manage softly the minor complaints and irritants with the customers. Co-ordinate with management on any required escalations.
- Educate customers on maintaining their vehicles free from troubles and problems.
- Supervise, manage and monitor automotive service technicians and repairers.
- Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Ensure that all paperwork is completed and forwarded to customer as required by the Commercial customer and to ensure efficient billing/payment.

**Qualifications**:

- Several years experience as an Automotive Service Advisor, with a track record of sales and customer service excellence.
- Well organized.
- Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day.
- Self-start, who is motivated to help dealership achieve goals and objectives.
- Flexible on shifts as some nights and weekends are required.
- Computer literate and well versed in fleet/commercial portals for submission of quotations and billings through third party fleet companies.
- A strong communicator, with a strong relationship building skill set.
- Clean driving record.
- College/University or some post-secondary education is an asset.

**Additional Requirements**:

- You’re willing to learn and develop new skills and procedures.
- You have strong people skills, you’re very approachable, you’re a good.
- Fast learner and focused on learning new products and services.
- Team player, who can work independently, but who understands the need to work towards the department and dealership goals.

Highbury Ford is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. We will consult with you and create processes that provide individuals with disabilities the best possible recruitment experience.

**Salary**: $35,000.00-$60,000.00 per year

**Benefits**:

- Company car
- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- LONDON, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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