Service Advisor

7 months ago

London, Canada Oakridge Ford Full time

Oakridge Ford is searching for an Automotive Service Advisor If you have Service Advisor experience, a dynamic personality, a great worth ethic and have an organized approach to your daily life then you have what we are looking for as we can teach you the rest

A Career with Us Offers:

- Top Wages and Benefits Program
- Service Advisor - Salary + Commission based pay plan
- On-going Training and Professional Development Opportunities
- A Professional atmosphere, great working conditions, dynamic leadership

Essential Duties:

- Schedules service appointments.
- Obtains customer and vehicle data and reviews vehicle history prior to customers’ arrival, when possible.
- Writes up customer's vehicle problems accurately and clearly on the repair order.
- Interviews/questions customers as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer.
- Refers to service history, inspects vehicle including the opening of the hood, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
- Obtains customer signatures on repair orders; provides the customer with a copy, including an estimate on Customer Pay repairs.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed, and properly documents up-sell information on the hard copy and in the computer.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization are noted.
- Keeps service department forms, menus, and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for bodywork, informs customers at the time of write-up if work is needed, and provides an estimate for bodywork.
- Requires valid driver’s license to drive and port vehicles to park in the line up for service repair or aid in dealership valet service

**Oakridge Ford** **is a proud member of the **Rafih Auto Group. Rafih Auto Group is a leading auto dealer in the industry representing multiple dealerships. We are committed to the complete satisfaction of our customers and employees alike.

We offer a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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