Service Advisor

1 week ago

London, Canada Highbury Ford Sales Ltd Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers at our dealership. Your role will involve providing exceptional customer service, coordinating automotive repairs, and maximizing sales opportunities.

**Duties**:

- Greet customers and provide a warm welcome to the dealership
- Listen attentively to customer concerns and accurately document their vehicle issues
- Conduct thorough vehicle inspections and communicate repair recommendations to customers
- Provide detailed estimates for repairs, including parts and labor costs
- Schedule appointments and ensure timely completion of repairs
- Coordinate with technicians to ensure efficient workflow and quality repairs
- Keep customers informed about the status of their vehicle repairs
- Upsell additional services or maintenance packages to customers
- Process customer payments and handle cash transactions
- Maintain accurate records of customer interactions, repair orders, and invoices

**Requirements**:

- Previous experience in a customer service role is preferred
- Strong mechanical knowledge or experience in an automotive repair setting is highly desirable
- Excellent communication skills, both verbal and written
- Ability to build rapport with customers and provide exceptional service
- Proficient in using computer systems for data entry and record keeping
- Cash handling experience is a plus
- Sales experience is beneficial for upselling opportunities

Join our team as a Service Advisor and enjoy a rewarding career in the automotive industry. We offer competitive pay, training opportunities, and a supportive work environment.

Additional Requirements:

- You’re willing to learn and develop new skills and procedures.
- You have strong people skills, you’re very approachable, you’re a good.
- Fast learner and focused on learning new products and services.
- Team player, who can work independently, but who understands the need to work towards the department and dealership goals.

Highbury Ford is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Highbury Ford is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Peter Sandor with the relevant details.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

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