Service Advisor

5 months ago

London, Canada Oakridge Ford Full time

Looking for a New Challenge? Look no further than **Oakridge Ford** Oakridge Ford is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the London area To do this, we are searching for an Automotive Service Advisor If you have Service Advisor experience or are looking for a new career, a dynamic personality, a great worth ethic and have an organized approach to your daily life than you have what we are looking for as we can teach you the rest

A Career with Us Offers:

- Top Wages and Benefits Program
- Service Advisor - Salary + Commission based payplan
- On-going Training and Professional Development Opportunities
- A Professional atmosphere, great working conditions, dynamic leadership

Essential Duties:

- Schedules service appointments.
- Obtains customer and vehicle data and reviews vehicle history prior to customers’ arrival, when possible.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Interviews/questions customer as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer.
- Refers to service history, inspects vehicle including opening of the hood, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
- Obtains customer signatures on repair order; provides customer with a copy, including estimate on Customer Pay repairs.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed, and properly documents up sell information on the hard copy and in the computer.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer at the time of write-up, if work is needed and provides an estimate for body work.
- Requires valid driver’s license to drive and port vehicles to park in line up for service repair or aid in dealership valet service
- **Ford experience preferred**

Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.
- Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Customer service: 1 year (preferred)
- service advisor: 1 year (required)

Work Location: In person

  • Service Advisor

    6 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    5 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at **London Honda**! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the...

  • Service Advisor

    5 months ago

    London, Canada Forest City Dodge Full time

    **You have a passion for cars and the automotive industry.** **You love talking to new people and building relationships.** **You are motivated by reaching set targets and goals.** **You are a driven person and enjoy providing excellent customer service.** **You are looking to join an amazing team of people to grow with.** **If this sounds like you, you...

  • Service Advisor

    5 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    5 months ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** We are looking for - ** **a - **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! London Honda - ** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience...

  • Service Advisor

    5 months ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    5 months ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    5 months ago

    London, Canada Highbury Ford Sales Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers at our dealership. Your role will involve providing exceptional customer service, coordinating automotive repairs, and maximizing sales opportunities. **Duties**: -...

  • Service Advisor

    5 months ago

    London, Canada Tech Trailers Full time

    Job Summary: We are looking for an energetic, and well organized, Service Advisor to join our team for a 3-month contract. The responsibilities of this role are but not limited to: - Create company procedures & workflows. - Improve & implement customer interactions. - Improve & implement workflow by observing current practices. - Improve & implement start...

  • Service Advisor

    5 months ago

    London, Canada Quarrie's Tire and Auto Full time

    Quarrie's Tire & Auto is looking for an experienced service advisor. If you are a self motivated professional with a positive attitude and looking to help people, we have a career opportunity for you. **Responsibilities**: - Greet customers promptly and professionally - assist customers with requests for repairs and quotes - Utilize your strong customer...

  • Service Advisor

    6 months ago

    London, Canada Oakridge Ford Full time

    Oakridge Ford is searching for an Automotive Service Advisor! If you have Service Advisor experience, a dynamic personality, a great worth ethic and have an organized approach to your daily life then you have what we are looking for as we can teach you the rest! A Career with Us Offers: - Top Wages and Benefits Program - Service Advisor - Salary +...

  • Auto Service Advisor

    5 months ago

    London, Canada Canadian Tire Hyde Park Full time

    Your North London Canadian Tire is looking for a full/part time Automotive Service Advisor. The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication...

  • Service Advisor

    5 months ago

    London, Canada Leavens Volkswagen Full time

    Leavens Volkswagen is looking for a **Service Advisor!** When customers come to Leavens Volkswagen, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you. **Duties and responsibilities**: - Scheduling appointments, opening...

  • Service Advisor

    5 months ago

    London, Canada Leavens Mazda Full time

    Leavens Mazda is looking for a **Service Advisor!** When customers come to Leavens Mazda, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you. **Duties and responsibilities**: - Scheduling appointments, opening Repair...

  • Service Advisor

    5 months ago

    London, Canada Leavens Volkswagen Full time

    Leavens Volkswagen is looking for a **Service Advisor!** When customers come to Leavens Volkswagen, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you. **Duties and responsibilities**: - Scheduling appointments, opening...

  • Service Advisor

    6 months ago

    London, Canada Ford Full time

    Eansor Auto Group is looking for a **Service Advisor** in London at Courtesy Ford Lincoln! As a Service Advisor at Courtesy Ford Lincoln, you will be the primary point of contact for customers requiring automotive maintenance or repair services. You will provide exceptional customer service by greeting customers, assessing their service needs, and...

  • Service Advisor

    1 month ago

    London, Canada Jaguar Land Rover London Full time

    **Who are we?** For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences. **What are we looking for?** At **Jaguar Land Rover London**, a...

  • Automotive Service Advisor

    4 hours ago

    London, Canada The Kar Doctor (KD Automotive Inc.) Full time

    **Overview** We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs while ensuring a high level of customer satisfaction. Your expertise in automotive repair and mechanics will be essential in...

  • Service Advisor

    5 months ago

    London, Canada Neighbourhood Auto Plus Full time

    **Responsibilities**: - Be able to explain repairs to customers. - Schedule appointments for customers. - Improve customer satisfaction. - Work with customers in a busy environment. - Communicate with customers over the phone. - Interpret technical information for laymen. - Self motivated - Communicate with suppliers over the phone/through websites - Order...

  • Automotive Service Advisor

    5 months ago

    London, Canada James Patrick Automotive Repair Full time

    Looking for a New Challenge? Look no further! James Patrick Automotive Repair is looking to grow and expand our family. We are seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Technicians. If you have Service Advisor experience, a great worth ethic, and have an organized approach to your...