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Receptionist & Pre-tester - Part Time

4 months ago

St Albert, Canada The Monocle Optometry Full time

At The Monocle, we believe our team is the secret to our success. As a Receptionist & Pre-Tester, you’ll play a crucial role in delivering the best possible experience to your customers. We are looking for a team member who is able to handle tasks in an optometry office from reception and administrative tasks to preliminary testing and dispensing.

All training on machines and company systems will be provided. There is opportunity to grow within this position.

**Responsibilities**
- Greeting, checking in/out, and assisting at front desk
- Answering phones, scheduling and coordinating patient appointments and flow through the office
- Preliminary testing
- Work collaboratively with practice doctors and staff in delivering exceptional patient experience and satisfaction
- Accurate and careful handling of patient files
- Cross trained in dispensing
- Patient follow up calls and patient recalls

**Qualifications**
- 2+ year experience in an optometric or administrative setting would be preferred
- Friendly, positive, upbeat, and agreeable personality
- Hardworking, diligent, organized, and punctual
- Ability to consistently deliver exceptional patient/customer experience
- Exceptional customer service and sales experience
- Demonstrable experience and comfort working with monthly sales targets
- Willingness and ability to learn and adapt to new technologies quickly and effectively
- Strong written and verbal communication
- Ability to work well with others in a small team environment
- High attention to detail
- Working knowledge of G-Suite and Microsoft Suite
- Ability to work with basic office software, including Word, Excel, and PDF

**Job Type**: Part-time
Part-time hours: 10-15 per week

**Salary**: $15.00-$19.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Currently follow Alberta Health recommendations of masking, sanitizing all contact surfaces, distancing, etc.

Application question(s):

- Can you work on Saturdays?

Work Location: In person