Service Clerk

2 months ago

Markham, Canada ENERCARE Full time

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: Service Clerk - Full Time
**Reporting To**: Operations Manager
**Department**: Operations
**Location**: Birchmount - Markham
**Rate of Pay**: UNIFOR Clerical Range 2
**File number**: 2659
**Hours of Work**: Monday - Friday from 7:00 a.m. to 3:00 p.m.
The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

**Responsibilities**:

- Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
- Proactively manage chargeable calls including validating chargeable calls identified
- Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
- Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
- Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
- Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
- Required to set the schedule (Subcontractors and CA techs)
- Act as a courteous and friendly central point of contact for both internal and external customers.
- Responsible for updating of records in applicable systems
- Prepare BRIO reports as required
- Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
- Provide customer quotes on installations
- Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
- General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
- Assist with escalations and priority call in a timely manner
- Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
- Proactively manage the board to maintain call availability for all call types
- Advise Customers of changes to appointment times
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Ability to provide reporting and data analysis as requested by management
- Achieve defined productivity and performance measures on a consistent basis
- Undertake special projects and assignments as assigned
- Other duties as assigned by management

**Qualifications**:

- Customer focused with excellent interpersonal skills
- Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
- Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
- Proven decision-making skills
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
- Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
- Ability to maintain focus and work in a fast-paced, pressure filled team environment
- Grade 12 education
- Post-secondary education is an asset

**Note**: This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientat

  • Accounting Clerk

    5 months ago

    Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Corporate Law Clerk

    3 months ago

    Markham, Canada Sorbara Law Full time

    SorbaraLaw is one of the largest and most respected full service regional law firms in Ontario. Our diverse team of skilled lawyers allows us to be responsive to our clients’ constantly changing needs. As a regional law firm, we have a cost structure that allows excellent legal services to be priced competitively. We are currently looking for an In-Office...

  • Seasonal Program Administrative Clerk

    5 months ago

    Markham, Canada Karis Disability Services Full time

    The Seasonal Program Administrative Clerk provides administrative support to the designated locations, assisting the Program Managers (PMs) with clerical and administrative duties. They will be providing support to locations in an assigned area. They will ensure filing and maintenance of confidential program files is completed with a high level of...

  • Pizza Maker

    1 month ago

    Markham, Canada THE VILLAGE GROCER Full time

    **DEPARTMENT**: Delicatessen Department **POSITION TITLE**: Pizza Production & Deli Service Clerk (Full-Time) **LOCATION**: Village Grocer (Markham, Ontario) **TITLE OF IMMEDIATE SUPERVISOR**: Manager, Deli Department **Scope** **Role Requirements** - Available to work a varied schedule (mornings, days, evenings, week & weekend days) totaling 40+ hours...

  • Accounts Receivable Clerk

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"Job Title": "Accounts Receivable Clerk", "Job Summary": "We are seeking a skilled Accounts Receivable Clerk to join our team at CB Canada. As an Accounts Receivable Clerk, you will be responsible for managing cash receipts, processing invoices, and resolving customer A/R issues. If you have a strong attention to detail and excellent analytical skills, we...

  • Accounts Receivable Clerk

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"Job Title": "Accounts Receivable Clerk", "Job Summary": "We are seeking a skilled Accounts Receivable Clerk to join our team at CB Canada. As an Accounts Receivable Clerk, you will be responsible for managing cash receipts, processing invoices, and resolving customer A/R issues. If you have a strong attention to detail and excellent analytical skills, we...

  • Service Clerk

    6 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full...

  • Service Clerk

    3 weeks ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full Time...

  • Service Clerk

    5 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full...

  • Accident Benefits Litigation Clerk

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    Accident Benefits Litigation ClerkAviva Trial Lawyers is seeking a highly skilled Accident Benefits Litigation Clerk to support our Toronto/Markham/Oakville office. As a key member of our team, you will be responsible for handling accident benefit matters, working closely with our lawyers to ensure seamless case management.Key Responsibilities:Prepare and...

  • Store Clerk

    1 month ago

    Markham, Ontario, Canada Loblaw Companies Full time

    We are seeking a highly motivated and detail-oriented Store Clerk to join our team at Rob's No Frills. As a Store Clerk, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our store.Key Responsibilities:Provide excellent customer service and support to our customers.Train and motivate staff to...

  • Store Clerk

    4 weeks ago

    Markham, Ontario, Canada Loblaw Companies Full time

    We are seeking a highly motivated and detail-oriented Store Clerk to join our team at Rob's No Frills. As a Store Clerk, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our store.Key Responsibilities:Provide excellent customer service and support to our customers.Train and motivate staff to...

  • Accounting Clerk

    4 weeks ago

    Markham, Ontario, Canada Edkent Media Full time

    Job Title: Accounting ClerkJob Summary:We are seeking a highly skilled Accounting Clerk to join our team at Edkent Media. The successful candidate will be responsible for maintaining accurate financial records, preparing financial statements, and performing various accounting tasks.Key Responsibilities:Maintain financial records and establish, maintain, and...

  • Law Clerk

    6 months ago

    Markham, Canada Linds & Associates Full time

    Law Clerk - Family PermanentBrampton, OntarioJOB-1638 DUTIES AND FUNCTIONS Opening, closing and organizing physical and electronic client files Drafting correspondence, schedule appointments, coordinate meetings/conferences and court appearances Drafting family law related documents including pleadings, financial statements, net family property...

  • Data Entry Clerk

    5 months ago

    Markham, Canada First Class Realty Inc., Brokerage Full time

    **Data Entry Clerk** **First Class Realty Inc., Brokerage** **Location**: Markham, ON **Job Type**: Part-time (Minimum 20 hours per week) **(Also open to students currently pursuing post-secondary degree)** **About Us**: First Class Realty is a leading real estate agency in Markham, dedicated to delivering excellence in every aspect of our operations....

  • Law Clerk

    6 months ago

    Markham, Canada Linds & Associates Full time

    Law Clerk - Estates LitigationFull-timeToronto, OntarioJOB-1373 Works as a member of the team to evaluate the file to review case facts, determine appropriate processes, identify key issues and plan the steps necessary for the conduct of the file, ensuring critical deadlines are identified and met. Drafts pleadings, applications, affidavits, correspondence...

  • Litigation Law Clerk

    6 months ago

    Markham, Canada Linds & Associates Full time

    Litigation Law ClerkPermanentToronto, OntarioJOB-1677 Downtown Toronto Hybrid Work Model - 3 Days Remote / 2 Days In-Office Our client, a highly regarded law firm, located in the downtown core is growing! They are looking to add a  Litigation Law Clerk  to its well known and tight knit team. This is an exciting opportunity to work with some of...

  • By-law Enforcement

    5 months ago

    Markham, Canada City of Markham Full time

    Please note that the salary grade is under review. The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc! The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The...

  • Accident Benefits Litigation Clerk

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    At Aviva, we're committed to delivering exceptional results for our clients. As an Accident Benefits Litigation Clerk, you'll play a vital role in supporting our lawyers in the handling of accident benefit matters. With a strong background in insurance defence or personal injury litigation, you'll be responsible for preparing and drafting correspondence and...

  • Os&d Clerk

    5 months ago

    Markham, Canada Thomas, Large & Singer Full time

    **OS&D Clerk** **Company: Thomas, Large & Singer Inc.** **Location: Markham, Ontario** **Industries: Consumer Packaged Goods, Logistics, Distribution, Retail** **Job Type: Full Time Employee** **Years of Experience: 1-2 Years** **Education Level: University or College** **Job description**: Thomas, Large & Singer Inc. is a leading provider of...