Service Planning Clerk

3 months ago

Markham, Canada ENERCARE Full time

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: Service Clerk
**Reporting To**: Operations Manager
**Department**: Operations
**Location**: Birchmount - Markham
**Rate of Pay**: UNIFOR Clerical Range 2
**File number**: 2633
**Hours of Work**: 35 hours per week: Monday to Friday from 7:00a.m. - 3:00p.m.
The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

**Responsibilities**:

- Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
- Proactively manage chargeable calls including validating chargeable calls identified
- Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
- Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
- Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
- Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
- Required to set the schedule (Subcontractors and CA techs)
- Act as a courteous and friendly central point of contact for both internal and external customers.
- Responsible for updating of records in applicable systems
- Prepare BRIO reports as required
- Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
- Provide customer quotes on installations
- Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
- General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
- Assist with escalations and priority call in a timely manner
- Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
- Proactively manage the board to maintain call availability for all call types
- Advise Customers of changes to appointment times
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Ability to provide reporting and data analysis as requested by management
- Achieve defined productivity and performance measures on a consistent basis
- Undertake special projects and assignments as assigned
- Other duties as assigned by management

**Qualifications**:

- Customer focused with excellent interpersonal skills
- Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
- Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
- Proven decision-making skills
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
- Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
- Ability to maintain focus and work in a fast-paced, pressure filled team environment
- Grade 12 education
- Post-secondary education is an asset

**Note**: This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual ori

  • Accounting Clerk

    6 months ago

    Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Install Planning Clerk

    2 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Install Planning Clerk...

  • Install Planning Clerk

    2 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Install Planning...

  • Service Clerk

    3 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full...

  • Service Clerk

    6 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full...

  • Service Clerk

    1 month ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full Time...

  • Service Clerk

    7 days ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Service Clerk - Full...

  • Accounting Clerk

    4 weeks ago

    Markham, Ontario, Canada AWK LLP Full time

    Job Title: Accounting ClerkAbout the Role:We are seeking an experienced Accounting Clerk to join our team at AWK LLP. The successful candidate will be responsible for performing a variety of accounting and administrative tasks, including maintaining general ledgers, preparing financial statements, and reconciling accounts.Key Responsibilities:Maintain...

  • Financial Data Clerk Specialist

    3 weeks ago

    Markham, Ontario, Canada PINNACLE IP SOLUTIONS Full time

    Job Title: Financial Data Clerk SpecialistWe are seeking a skilled Financial Data Clerk Specialist to join our team at Pinnacle IP Solutions. The successful candidate will be responsible for maintaining accurate and up-to-date financial records, preparing financial reports, and ensuring compliance with accounting standards.About the RoleThis is a permanent...

  • Corporate Law Clerk

    3 months ago

    Markham, Canada Sorbara Law Full time

    SorbaraLaw is one of the largest and most respected full service regional law firms in Ontario. Our diverse team of skilled lawyers allows us to be responsive to our clients’ constantly changing needs. As a regional law firm, we have a cost structure that allows excellent legal services to be priced competitively. We are currently looking for an In-Office...

  • Law Clerk

    6 months ago

    Markham, Canada Linds & Associates Full time

    Law Clerk - Estates LitigationFull-timeToronto, OntarioJOB-1373 Works as a member of the team to evaluate the file to review case facts, determine appropriate processes, identify key issues and plan the steps necessary for the conduct of the file, ensuring critical deadlines are identified and met. Drafts pleadings, applications, affidavits, correspondence...

  • Seasonal Program Administrative Clerk

    6 months ago

    Markham, Canada Karis Disability Services Full time

    The Seasonal Program Administrative Clerk provides administrative support to the designated locations, assisting the Program Managers (PMs) with clerical and administrative duties. They will be providing support to locations in an assigned area. They will ensure filing and maintenance of confidential program files is completed with a high level of...

  • Pizza Maker

    2 months ago

    Markham, Canada THE VILLAGE GROCER Full time

    **DEPARTMENT**: Delicatessen Department **POSITION TITLE**: Pizza Production & Deli Service Clerk (Full-Time) **LOCATION**: Village Grocer (Markham, Ontario) **TITLE OF IMMEDIATE SUPERVISOR**: Manager, Deli Department **Scope** **Role Requirements** - Available to work a varied schedule (mornings, days, evenings, week & weekend days) totaling 40+ hours...

  • Accident Benefits Litigation Clerk

    2 months ago

    Markham, Ontario, Canada Aviva Full time

    At Aviva, we're committed to delivering exceptional results for our clients. As an Accident Benefits Litigation Clerk, you'll play a vital role in supporting our lawyers in the handling of accident benefit matters. With a strong background in insurance defence or personal injury litigation, you'll be responsible for preparing and drafting correspondence and...

  • By-law Enforcement

    6 months ago

    Markham, Canada City of Markham Full time

    Please note that the salary grade is under review. The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc! The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The...

  • Os&d Clerk

    6 months ago

    Markham, Canada Thomas, Large & Singer Full time

    **OS&D Clerk** **Company: Thomas, Large & Singer Inc.** **Location: Markham, Ontario** **Industries: Consumer Packaged Goods, Logistics, Distribution, Retail** **Job Type: Full Time Employee** **Years of Experience: 1-2 Years** **Education Level: University or College** **Job description**: Thomas, Large & Singer Inc. is a leading provider of...

  • Os&d Clerk

    6 months ago

    Markham, Canada Thomas, Large & Singer Inc. Full time

    **OS&D Clerk** **Company**: Thomas, Large & Singer Inc. **Location**: Markham, Ontario **Industries**: Consumer Packaged Goods, Logistics, Distribution, Retail **Job Type**: Full Time Employee **Years of Experience**:1-2 Years **Education Level**:University or College **Job description**: Thomas, Large & Singer Inc. is a leading provider of...

  • Finance Clerk

    2 weeks ago

    Markham, Ontario, Canada PINNACLE IP SOLUTIONS Full time

    Job Description:We are seeking a detail-oriented Finance Clerk to join our team at PINNACLE IP SOLUTIONS. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and performing various accounting tasks.Responsibilities:Maintain general ledgers and financial...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Ontario Inc Full time

    Job SummaryOntario Inc is seeking a Customer Service Clerk to join our team. This is a permanent role with 35 hours of work per week. As a Customer Service Clerk, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesProvide customer service to clients via phone, email, or in-person.Respond to customer...

  • Store Clerk

    6 months ago

    Markham, Canada TT Indoor Golf Full time

    **About us** TT Golf is an indoor golf simulator store located in Markhan, where golf enthusiasts can practice their swing no matter the weather or time of year. We are an indoor golf company that offers state-of-the-art simulators and training facilities designed to help golfers improve their skills and enjoy the game year-round. We are looking...