Recoveries Officer

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 42647

Ministry: Treasury Board & Finance

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: May 22, 2023

Classification: Subsidiary 01B 3625 Administrative Support 6

**About Us**:
Treasury Board and Finance, Edmonton - Tax and Revenue Administration

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

**Role**:
The Recoveries Officer executes policies, procedures, and legislation for the efficient and effective recovery of financial amounts owed to the provincial government, the federal government and/or to individuals and organizations in Alberta. These recovery initiatives support the justice system within Alberta by enforcing accountability for convicted offenders, while also maximizing the recovery of funds for General Revenue Fund (GRF).

Prioritizes and actions files in one or more assigned programs and maintains current and relevant information in a case management system (Wincollect). This position is the primary contact for multiple stakeholders during recovery activities (e.g., debtors; employers and financial institutions when garnishees are issued; registry offices; contractors; Canada Revenue Agency; policing agencies; Maintenance Enforcement; the Fine Option Program; lawyers; insurance companies; civil enforcement agencies; and lien holders). Performs skip tracing, negotiates payment arrangements, prepares legal documentation, and recommends and implements enforcement actions.

We will offer you the opportunity to utilize and expand your skills. In this role, the Recoveries Officer will:

- Execute the recovery of overdue fines, overdue ASVP fees and outstanding judgment debts in line with existing legislation, policies, and processes.
- Ensure that all debtors’ assets are encumbered as necessary to secure debts to the Crown, individuals, or organizations for which the Incumbent is recovering debts.
- Recommend enforcement actions where arrangements are not possible or ineffective.
- Contribute to program planning and improvements to support program efficiency and evolution in line with branch and department priorities.

Problem solving is guided by legislation and existing program policy. Each file has its own set of circumstances and factors for the officer to consider (e.g. how to locate current address and financial information, how to navigate emotionally charged conversations, how much is a reasonable payment amount given the debtor’s circumstances, when to suspend recovery attempts based on the circumstances of the debtor). Judgement, creativity, and latitude for decision-making is demonstrated through negotiation of repayments schedules with debtors, and utilization of multiple databases in accordance with the employee code of conduct to trace debtors and locate pertinent information related to recovery activities and recommend escalating enforcement actions.

**Qualifications**:
High school diploma and four years of related experience in recoveries or equivalent mix of education and experience. General knowledge of Court of King’s Bench, Provincial Criminal and Traffic Court processes is preferred.

Assets:

- Full knowledge of the recovery programs and processes required for multiple programs under the responsibility of the Recoveries Unit of Collections and Recoveries Branch.
- Knowledge of software and systems used in recoveries and ability to navigate and work effectively in programs.
- Knowledge of Microsoft such as Word, Excel, and Outlook.
- Knowledge of skip tracing practices used in recoveries.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:
In this role, you will contribute to our team by demonstrating the following behavioural competencies:
**Systems Thinking**: Has an in-depth knowledge of Alberta’s fiscal environment and how it impacts the Government of Alberta’s long-term borrowing needs. A strong understanding of financial theory and large capital market transactions is essential.

**Develop Networks**: Uses network(s) to identify opportunities, gather information, and seek input into problems, with a view of minimizing the cost of borrowing to Albertans.

**Agility**: Ability to anticipate, assess, and readily adapt to the changing financial climate, maintain resilience in times of u

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