Recoveries Officer

1 month ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 52937
Ministry: Treasury Board & Finance
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: February 13, 2024
Classification: Administrative Support 6

**Salary**: $2,073.50 to $2,549.41 bi-weekly ($53,911 - $66,284/year)

Treasury Board and Finance, Edmonton - Tax and Revenue Administration (TRA)

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

learn more about Treasure Board and Finance and what it has to offer, follow this link: Treasury Board and Finance | Alberta.ca

**Role Responsibilities**:
The Recoveries Officer executes policies, procedures, and legislation for the efficient and effective recovery of financial amounts owed to the provincial government, the federal government and/or to individuals and organizations in Alberta. These recovery initiatives support the justice system within Alberta by enforcing accountability for convicted offenders, while also maximizing the recovery of funds for General Revenue Fund (GRF).

The role is challenging and the Incumbent is required to prioritize and action files in one or more assigned programs and maintain current and relevant information in a case management system (Wincollect). This position is the primary contact for multiple stakeholders during recovery activities (e.g., debtors; employers and financial institutions when garnishees are issued; registry offices; contractors; Canada Revenue Agency; policing agencies; Maintenance Enforcement; the Fine Option Program; lawyers; insurance companies; civil enforcement agencies; and lien holders). The role requires in depth skip tracing, negotiation of payment arrangements, preparation of documentation, and initiation of enforcement actions.

We will offer you the opportunity to utilize and expand your skills. In this role, the Recoveries Officer will:

- Execute the recovery of overdue fines and/or outstanding judgment debts in line with existing legislation, policies, and processes.
- Ensure that all debtors’ assets are encumbered as necessary to secure debts to the Crown, individuals, or organizations for which the Incumbent is recovering debts.
- Recommend and initiate enforcement actions where arrangements are not possible or ineffective.
- Contribute to program planning and improvements to support program efficiency and evolution in line with branch and department priorities.

Problem solving is guided by legislation and existing program policy. Each file has its own set of circumstances and factors for the officer to consider (e.g. how to locate current address and financial information, how to navigate emotionally charged conversations, how much is a reasonable payment amount given the debtor’s circumstances, when to suspend recovery attempts based on the circumstances of the debtor). Judgement, creativity, and latitude for decision-making is demonstrated through negotiation of repayments schedules with debtors, and utilization of multiple databases in accordance with the employee code of conduct to trace debtors and locate pertinent information related to recovery activities and recommend escalating enforcement actions.

**Qualifications**:
High school diploma and four years of related experience in recoveries or equivalent mix of education and experience. General knowledge of Court of King’s Bench, Provincial Criminal and Traffic Court processes is preferred.

Assets include:

- Knowledge of software ad systems used in recoveries (Wincollect, JOIN, ROADS, AHC, ORCA)
- Experience analyzing financial information
- Experience dealing with emotionally-charged and complex clients
- Knowledge of Microsoft such as Word, Excel, and Outlook.
- Knowledge of skip tracing practices used in recoveries.

**Applicants are required to provide a cover letter including**:

- A summary that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

**Applications missing a cover letter may not be considered**.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:
In this role, you will contribute to our team by demonstrating the following behavioural competencies:
**Agility**: Ability to anticipate, assess, and readily adapt to

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