Service Administrator

4 weeks ago


Edmonton, Canada Westcan Advanced Communications Solutions Full time

Founded in 1977, Westcan ACS has evolved from a simple two-way radio shop into an industry leader in the design and integration of critical wireless communications systems. Our Company provides engineered solutions, project management, maintenance, and service of the most advanced industrial wireless projects in Western Canada.

**The Opportunity**

**Responsibilities & Duties**
- Serve as the first point of contact to customers and process inquiries regarding radio repairs plus service requests
- Assist with scheduling service requests
- Receive incoming repairs, process outgoing repairs for pick-up and coordinate with customers for pickup when service work is completed
- Prepare internal and external documentation for warranty claims
- Able learn to use a ticketing system, dispatch software, and ERP software
- Administer and maintain all internal billing for the Service Department
- Generate reporting on business analytics using data from various sources
- Works alongside with the Service and Rentals department

**Qualifications**
- Post secondary or equivalent education
- 1+ years work experience
- Experience with service teams and vehicle installations is preferred but not required
- Strong interpersonal, written and verbal communication skills
- Great attention to detail
- Experience using MS Excel
- Overall competency and high comfort level with technology.
- Analytical and critical thinking ability

**What we offer**

Our success is built on the drive and dedication of our people. As we grow, there will be many opportunities to advance your career. And, we’ll take care of you along the way. Here’s how:

- Competitive salary + paid vacation days
- Comprehensive medical and dental benefits
- RRSP with company match
- Ongoing training and professional development.

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

Work Location: In person



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