Customer Service Representative

7 months ago

Richmond, Canada APG Canada West Full time

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Oldcastle APG Canada West is seeking a qualified individual to join our energetic and thriving team located in Richmond, BC. The Customer Service Representative will report directly to the CSR Supervisor and will be an integral part of the sales team.

**Job Summary**:
**Key Responsibilities**:

- Arrange transportation, including obtaining best price and timely delivery to meet customer needs
- Assist customers by providing information and product specifications
- Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
- Working with all aspects of dispatching, including but not limited to, confirming freight and matching pick/ship tickets.
- Work closely with production, yard, shipping, and sale staff to get orders out to customers in a timely and efficient manner
- May collaborate with outside sales team to exchange information of value regarding customer inquiries
- Process product returns & refunds
- Process cash/debit/credit account transactions
- Assist with receiving of goods and raw materials for yard, maintenance, and production
- Assist with cycle counts on inventory to include all products produced, investigate and report variances to Operations Manager
- Work with appropriate Operations team to prepare yard and plant for quarterly counts of finished goods and raw materials including the set-up of count teams
- Work with Operations Manager to complete inventory counts and posting of final variance
- Print all required reports related to inventory and provide to Operations Manager for signature
- Investigate and explain inventory variances

**Skills/Knowledge and Experience**:

- Ability to work in a team setting with a variety of different personalities from various departments and positions
- Must have very strong customer service and data entry skills
- Must be able to multi-task and prioritize in a fast-paced, high-pressure environment
- Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
- High School Diploma
- Ideally 2-4 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment

**What APG Canada West Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion

**About CRH**

Oldcastle APG and CRH have a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- ERP/MRP: 1 year (preferred)
- processing orders: 2 years (preferred)
- customer service: 3 years (required)

Work Location: In person

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Residential Customer Service Representative

    6 months ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Patterson Dentaire Dental Canada Inc. Full time

    Patterson Dental Canada Inc. is the trusted partner of the dental industry in goods, equipment, services and technology. Our company has more than 500 employees across the Canadian territory. Our Vancouver branch is located along the Fraser River in Richmond, BC with easy access to transportation and the vast amenities of Queensborough landing. **Job...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond is looking for a skilled Customer Service Representative to provide exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling customer transactions, resolving customer complaints, and maintaining a positive shopping environment.Key Responsibilities:Process customer purchases...

  • Customer Service Representative

    4 months ago

    Richmond, Canada Rolife Canada Full time

    **Job Title: Part-Time Bilingual Customer Service Representative (Mandarin & English)** **Location**: Richmond, BC **About Us**: At Rolife, we specialize in DIY miniature houses and 3D puzzles. Our goal is to provide high-quality products that bring creativity and joy to our customers. We’re seeking a dedicated and reliable individual to join our team as...

  • Customer Service Representative

    4 weeks ago

    Richmond, British Columbia, Canada Dexterra Group Full time

    About Dexterra GroupDexterra Group is a dynamic and growing organization seeking a Customer Service Representative to join our team.Salary Range$30,000 - $45,000 per year based on location and experience.Job DescriptionAs a Customer Service Representative at Dexterra Group, your top priority is delivering exceptional guest satisfaction. You will take...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Circle K Full time

    Store 6002341: 31441 Highway 2, Richmond, Prince Edward Island C0B 1V0 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Customer Service Representative

    7 months ago

    Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    4 weeks ago

    Richmond, British Columbia, Canada Polish Wrap Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Polish Wrap. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a...

  • Customer Service Representative

    7 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Imprint Plus Full time

    Imprint Plus is looking for a **Customer Service Representative** to join our team! We are a premium supplier of name badges and accessories with a focus on building branding programs so our clients can build meaningful connections with their guests and customers. Our industry is rebounding from COVID-19 and that means we are looking for friendly,...

  • Customer Service Representative

    7 months ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...