Customer Service Representative

5 months ago

Richmond, Canada APG Canada West Full time

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Oldcastle APG Canada West is seeking a qualified individual to join our energetic and thriving team located in Richmond, BC. The Customer Service Representative will report directly to the CSR Supervisor and will be an integral part of the sales team.

**Job Summary**:
**Key Responsibilities**:

- Arrange transportation, including obtaining best price and timely delivery to meet customer needs
- Assist customers by providing information and product specifications
- Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
- Working with all aspects of dispatching, including but not limited to, confirming freight and matching pick/ship tickets.
- Work closely with production, yard, shipping, and sale staff to get orders out to customers in a timely and efficient manner
- May collaborate with outside sales team to exchange information of value regarding customer inquiries
- Process product returns & refunds
- Process cash/debit/credit account transactions
- Assist with receiving of goods and raw materials for yard, maintenance, and production
- Assist with cycle counts on inventory to include all products produced, investigate and report variances to Operations Manager
- Work with appropriate Operations team to prepare yard and plant for quarterly counts of finished goods and raw materials including the set-up of count teams
- Work with Operations Manager to complete inventory counts and posting of final variance
- Print all required reports related to inventory and provide to Operations Manager for signature
- Investigate and explain inventory variances

**Skills/Knowledge and Experience**:

- Ability to work in a team setting with a variety of different personalities from various departments and positions
- Must have very strong customer service and data entry skills
- Must be able to multi-task and prioritize in a fast-paced, high-pressure environment
- Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
- High School Diploma
- Ideally 2-4 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment

**What APG Canada West Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion

**About CRH**

Oldcastle APG and CRH have a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- ERP/MRP: 1 year (preferred)
- processing orders: 2 years (preferred)
- customer service: 3 years (required)

Work Location: In person

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