Customer Success Specialist

3 months ago

Hamilton, Canada ConduitHR Full time

*Conduit HR Consulting Boutique

nc.* is an HR firm with specialty i

full cycl
- ecruitment a
- human resource
- onsulting s
- ort. We are based in
- e GTA and serve clients acr
- the nation. We work
- attract, devel
- and retain h
- ly qualified i
- viduals rep

esenting
- diverse com
- ities in
- ch we live. Empl

nt policies and decision
- n employment and promotions are based on meri
- qualifications, performance, and business needs of our clients. Our

ient in th
- ackaging Technology Industry

currently
- ing for CUSTOMER SUCCESS ENGINEER/SPE

LIST to join the growing
- Serve as the primary point of contact for assigned customers, building strong relationships and understanding their needs.
- Provide technical support and assistance to customers, including troubleshooting product issues and offering solutions.
- Collaborate with internal teams, including engineering, sales, and production, to address customer inquiries and resolve issues promptly.
- Completing and signing the project specification sheets
- Providing regular updates to the customer on project status
- Preparing and requesting product samples
- Scheduling and supervising the factory acceptance test
- Coordinating the shipment of the machine to the customer
- Arranging and confirming installation dates
- Overseeing the shipment of parts to the customer
- Supplying comprehensive project documentation to the customer
- Delivering customer service as required
- Identifying and dispatching consumable parts to customers
- Conduct product demonstrations, training sessions, and technical presentations for customers as needed.
- Gather feedback from customers to identify areas for improvement and communicate insights to relevant teams.
- Assist in the development of technical documentation, manuals, and training materials for customers.
- Stay updated on industry trends, product developments, and best practices to enhance customer success initiatives. *Requirements:*
- Bachelor’s degree in mechanical engineering or related field.
- Proven experience in a customer success, customer service, or client engagement role, preferably in technical support.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot mechanical systems effectively.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Ability to build rapport with customers and maintain positive relationships.
- Highly organized with the ability to manage multiple priorities and deadlines effectively.
- Willingness to travel occasionally for customer visits and events. *Preferred Qualifications*
- Experience in the packaging industry or related field.
- Familiarity with CAD software and mechanical design principles.
- Previous experience in a customer success or account management role.
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care Schedule:

- 8 hour shift
- Day shift
- Monday to Friday Application question(s):

- Do you have experience in Packaging industry?
- Are you familiar with CAD Software or any mechanical design principles? Education:

- Bachelor's Degree (preferred) Experience:

- Customer service: 4 years (preferred) Work Location: In person

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