Customer Retention Specialist

3 months ago

Hamilton, Canada Energy Call Solutions Full time

We are looking to add experienced full-time Outbound Sales/Retention Representative to our growing team

**Do you have a background in outbound sales and retention? Do you display excellent communications skills?**

**CONTACT US**

As a Retention Specialist, you will play a crucial role in ensuring customer satisfaction, loyalty, and retention. Your ability to effectively communicate with customers, address their concerns, and provide exceptional service will contribute to the success of our organization. Fluency in Spanish is essential for this role as we serve a diverse customer base. If you are passionate about customer retention, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

The hours for this position are as follows:
Mon - Fri from 11:30 AM to 8:00 PM

Starting: $18/Hour. Possibility to earn more based on performance with a fair Bonus

Paid Training

We require:

- Outstanding phone presence
- Excellent attendance and punctuality
- Ability to follow communication procedures, guidelines and policies.
- Sales Skills
- Retention Knowledge

Our office is located downtown Hamilton.

**Job Types**: Full-time, Permanent

Salary Starting at $18.00

**Salary**: From $18.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON L8P 1H1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 2 years (preferred)
- Customer retention: 1 year (preferred)

Work Location: In person

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