Quality Improvement Coordinator

7 months ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

Sinai Health is seeking a Quality Improvement Coordinator - Patient Reported Outcome Measures (PROMS) to coordinate the design, development, and evaluation of a data driven approach towards improving patient experience and satisfaction. The role will advance Sinai Health’s use of patient centred measures including patient experience (PREMs), patient satisfaction, compassionate care and patient reported outcome measures (PROMs). Measurement and research are critical to drive changes in behaviours and processes and to build evidence related to patient care, engagement practices and outcomes. Measurement can enable informed decision making for patients and family caregivers.

**Duties & Responsibilities**:
Implement Measures of Patient Level Experiences, Goals and Outcomes
- Develop and implement condition specific and generic, patient-reported outcome measures
- Develop methods that collect more detailed data about patient experiences and outcomes, such as video to capture interactions and observations
- Implement measures that assess patient and family engagement in direct care and patient and family partnership at the organizational level
- Analyzes and interprets data to assess organizational and unit level opportunities for improvement

Create feedback mechanisms (using measures) to help plan patient care, provide real-time, personalized feedback to clinicians and organizations to drive change
- Integrate existing and new measures of patient-reported outcomes into clinical practice so that clinicians can better understand patient life experiences and quality of life concerns
- Implement solutions to collect point-of-service data about patient experiences and levels of engagement, using tablets or other mobile technologies
- Create patient experience maps charting staff and patient input to understand expectations at various care points and identify opportunities for improvement
- Create dashboards with benchmarks for quality improvement efforts

Participate and lead in research initiatives, in partnership with the Sinai Health Science of Care Institute, on the impact of patient and family engagement on organizational outcomes
- Maintains familiarity with current literature and academic evidence about patient centred measurement
- Advance patient and family experience measurement within healthcare
- Integrate new and existing measures of patient-reported outcomes into clinical practice
- Partner with patients and families in health and healthcare research

Other duties as assigned within the Quality and Patient Experience portfolio.
- Job Requirements**Education**:

- Successful completion of a Master’s Degree in a related field from an accredited educational institution (e.g. epidemiology, public health, health administration, data science, health sciences, business, etc.) Bachelor’s Degree or a combination of equivalent experiences with a strong focus in Patient Experience and Engagement or Community Participation
- People-Centred Care Leadership Certificate, Planetree Certification for Excellence in Person Centered Care, The Beryl Institute Learning Programs, IAP2 Certificate in Public Participation
- Previous participation in QI training opportunities e.g. IDEAS program, IHI Open School, C-QUIPS, Patient Safety Education Program (PSEP) an asset
- Strong project management skills (PMP is an asset)

**Qualifications**:

- Demonstrated experience with the use of patient centred measures
- Knowledge of current issues and practices related to patient centred measures including PREMs and PROMs or patient activation measures
- Expertise in patient and family centred care principles
- 3-5 years of experience in advancing public / community engagement and participation. Within the context of a healthcare environment with patients / clients and Family and asset.
- Experience with and demonstrated knowledge of patient/community engagement methods, quality improvement methodologies (e.g. PDSA, Experience-Based Co-Design Methodology)
- Healthcare experience (at least 2 years) including an understanding of system level thinking and design
- Strong group facilitation skills: knowledge and experience with experience based co-design methodology an asset
- Exceptional verbal and written communication skills to effectively promote key ideas
- Strong ability to translate “voice of customer” into the design and delivery of healthcare
- Demonstrated ability to take initiative and be se

  • Quality Improvement Coordinator

    2 weeks ago

    Toronto, Canada Public Health Ontario Full time

    **JR101541** **Quality Improvement Coordinator** **Location**: Toronto-661 University **Department**: Quality **The Role**: The Coordinator will develop, lead and coordinate operational processes and projects across the Quality Improvement portfolio related to external advisory committees, and joint public health unit working groups and joint...

  • Quality and Continuous Improvement Coordinator

    2 weeks ago

    Toronto, Canada Bolloré Logistics Canada Full time

    **QUALITY AND CONTINUOUS IMPROVEMENT COORDINATOR, AMERICAS** Fulltime Can be based out of Montreal, QC or Toronto, ON Bollore Logistics is looking to add a full-time **Quality and Continuous Improvement Coordinator - Americas**. This position will be integrated within the Bolloré Logistics World QHSE Department and can be based in Montreal QC or Toronto...

  • Analyst, Service Coordination

    7 months ago

    Toronto, Canada WoodGreen Community Services Full time

    **Employment Type**: Full-time, Bargaining Unit **Work Hours**: 35 hours/week **Work Setting: **Hybrid - Opportunity to Work Remotely after Orientation & Training Period **Salary**: External Rate: H7 - $54,104.79 Internal Rate: H8 - $55,208.97 **Application Deadline**: June 6th by 11:59 pm **Program Overview - Community Programs - Office of the...

  • Patient Experience Quality Improvement Coordinator

    7 months ago

    Toronto, Canada Humber River Health Full time

    Position Profile: **Humber River Health. Lighting New Ways In Healthcare.** Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...

  • Quality Improvement Specialist

    2 weeks ago

    Toronto, Canada Providence Healthcare Full time

    The Quality Department provides leadership for the planning, implementation and evaluation of quality initiatives across all sites in the Network. The principal functional areas include: Leading organizational processes related to the Quality including corporate performance related to quality and governance of quality across the Network. The department also...

  • Quality Improvement Specialist

    1 week ago

    Toronto, Ontario, Canada Sunnybrook Health Sciences Centre Full time

    Quality Improvement Specialist - Centre for Quality Improvement & Patient Safety - Regular Full-Time (214286) Toronto, ON, CA Posted: 12/8/2021 10:00:52 AM We currently have a Regular Full-time opportunity for a Quality Improvement Specialist in the Centre for Quality Improvement & Patient Safety department at the Bayview Campus. Hours of Work: Weekdays:...

  • Quality Improvement Specialist

    4 months ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    The Research Quality Assurance Office is committed to providing oversight and supporting clinical research excellence by providing the research community at the Centre for Addiction and Mental Health (CAMH) with guidance, advice, and oversight of clinical trials and patient-based research, including regulatory support, education and training, and...

  • Quality Improvement

    7 days ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **Department**: Management (non-union) **Location**: Wellesley Central Place **Reporting to**: Manager, Informatics, QI, and Education **Job Summary**: The Quality Improvement & Education Manager is responsible for planning, organizing, directing, and leading the personnel and work...

  • Lead, Clinical Quality Improvement

    7 months ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Quality Improvement Specialist

    7 months ago

    Toronto, Canada Friends of Ruby Full time

    Salary: $42,000 - $62,000 **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager...

  • Quality Improvement Specialist

    7 months ago

    Toronto, Canada Friends of Ruby Full time

    **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager of Knowledge and Design...

  • Quality Improvement Specialist

    7 days ago

    Toronto, Canada Humber River Hospital Full time

    Position Profile: **Build your career at the hospital that’s building for the future** Humber River Hospital is committed to revolutionizing patient care for our diverse community. We’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally...

  • Quality Improvement

    1 week ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **POSITION**: Full-time Quality Improvement & Education Manager (RPN) **STATUS**: Full Time - Permanent. **REQUIRMENTS**:Please know that proof of REQUIREMENTS must be provided along with resume. This position requires a: 1. a practicing licensed Registered Practical Nurse (RPN) 2....

  • Quality Improvement

    7 months ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **POSITION**: Full-time Quality Improvement & Education Manager (RPN) **STATUS**: Full Time - Permanent. **REQUIRMENTS**:Please know that proof of REQUIREMENTS must be provided along with resume. This position requires a: 1. a practicing licensed Registered Practical Nurse (RPN) 2....

  • Quality Improvement Specialist

    7 months ago

    Toronto, Canada Humber River Health Full time

    Position Profile: **Humber River Health. Lighting New Ways In Healthcare.** Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...

  • Quality Improvement Specialist

    7 months ago

    Toronto, Canada Humber River Health Full time

    Position Profile: **Humber River Health. Lighting New Ways In Healthcare.** Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...

  • Education, Quality Improvement and Research

    7 months ago

    Toronto, Canada Inner City Health Associates Full time

    **Background**: **Job Details**: **Department**:Operations **Role Description**: Reporting to the _Senior Manager, Program Development and System Design_ and working closely with ICHA _’s Director of Research & QI _and _Director of Education_, this position will support all aspects of the at ICHA. **Roles and Responsibilities**: - Coordinate the...

  • Quality Improvement Specialist

    7 months ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Quality Improvement Specialist, Resident Care

    1 week ago

    Toronto, Canada Providence Healthcare Full time

    Reporting to the Administrator, Houses of Providence, the Quality Improvement Specialist facilitates and supports continuous quality improvement initiatives in the Houses of Providence. Ensures all departments are consistent with corporate policies, Ministry of Long Term Care Act, and Accreditation Standards. Acts as a resource person to the Houses of...

  • Manager, Quality Improvement and Change Management

    7 months ago

    Toronto, Canada WoodGreen Community Services Full time

    **Employment Type**: Full-time, Non-Bargaining Unit **Work Hours**: 35 hours/week **Work Setting: **Hybrid - Opportunity to Work Remotely after Orientation & Training Period **Application Deadline**: June 6th by 11:59 pm **Program Overview - Office of the VP, Community Programs WoodGreen Community Services is a non-profit organization dedicated to...