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Analyst, Service Coordination
5 months ago
**Employment Type**:
Full-time, Bargaining Unit
**Work Hours**:
35 hours/week
**Work Setting:
**Hybrid - Opportunity to Work Remotely after Orientation & Training Period
**Salary**:
External Rate: H7 - $54,104.79
Internal Rate: H8 - $55,208.97
**Application Deadline**:
June 6th by 11:59 pm
**Program Overview - Community Programs - Office of the VP**
**What You Will Do**
- Develop and implement quality improvement initiatives to improve the overall quality of services provided to clients.
- Analyze data to identify areas where improvements can be made and develop action plans to address these areas.
- Monitor and evaluate the effectiveness of quality improvement initiatives.
- Collaborate with stakeholders to ensure that quality improvement initiatives are aligned with organizational goals.
- Develop and implement processes to ensure that clients receive the appropriate level of care.
- Coordinate services with internal and external providers to ensure that clients receive comprehensive care.
- Conduct audits of services provided to clients to ensure that they meet established quality standards.
- Design and deliver surveys, interviews, focus groups, utilizing qualitative and quantitative research methods.
- Conduct external research and fact-finding in relevant community sectors; identify indicators that would improve the establishment of organizational benchmarks and assessment of organizational performance.
- Support the development of policies and procedures related to quality improvement and service coordination.
- Provide training and education to staff on quality improvement and service coordination best practices.
- Participate in meetings and committees related to quality improvement and service coordination.
**What You Bring to the Team**
- Bachelor's degree in healthcare, business, quality improvement or a related field.
- 3 + years of experience in quality improvement or service coordination in the community services or healthcare environment.
**What Will Set You Apart**
- Strong analytical and problem-solving skills.
- Strong proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- The ability to influence stakeholders to determine acceptable solutions.
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