Quality Improvement Specialist, Resident Care

3 days ago

Toronto, Canada Providence Healthcare Full time

Reporting to the Administrator, Houses of Providence, the Quality Improvement Specialist facilitates and supports continuous quality improvement initiatives in the Houses of Providence. Ensures all departments are consistent with corporate policies, Ministry of Long Term Care Act, and Accreditation Standards. Acts as a resource person to the Houses of Providence team and assists them in the interpretation of Programs and Standards, and any legislative changes affecting the operations of the Home.

**DUTIES & RESPONSIBILITIES**
- The Quality Improvement Specialist collaborates with the Houses staff, leadership, residents and families to implement solutions for quality improvement opportunities, mapping out new procedures and policies, test changes for improvement, analyze, interpret and disseminate data as it is related to clinical practice, resident safety and quality. Build capacity for continuous quality improvement and best practices.
- Participates in the statistical data analysis on infections/outbreaks, falls, deaths, skin breakdowns, unusual occurrences, restraints, and resident/family complaints and additional indicators as deemed appropriate.
- Ensures that policy and procedure manuals affecting Program and Support Services are consistent with the Ministry of LTC policies and directives, CCHSA Standards, and relevant public health standards.
- Incorporate a resident and family centred care philosophy into all improvement work.
- Support the development and execution of the Houses of Providence Quality Improvement Plan aligned with Unity Health Toronto.
- Participate in the creation of a culture of critical inquiry through the utilization of information and data to support and evaluate quality improvement efforts.
- Prepare reports, briefing notes and presentations for all levels of the organization, including the Senior Management Team.
- Perform cross functional and other duties as assigned or requested.

Works with stakeholders to ensure that all quality improvement efforts include:

- A clear, measurable aim
- A measurement framework in support of reaching the aim
- A clear description of the ideas (content) and how these ideas are expected to impact the results (the causal pathway from changes to desired outcomes)
- A clear description of the execution strategy (what will be done to ensure reliable adoption of the content?)
- Dedication to rapid testing (PDSA cycles), prediction, and learning from tests
- Leads Quality Improvement Plan (QIP) analysis, action plans and reporting in collaboration with non-clinical and clinical program teams.
- Communicates regularly with stakeholders regarding initiative status/emerging challenges and works collectively to ensure improvement project success.
- Works closely with Patient Safety team in collaborative improvement initiatives
- Responsible for developing and maintaining quality scorecards and ensuring analysis is shared with appropriate stakeholders (committees, staff, residents, families, etc.)
- Leads capacity building, training and education in quality improvement practice across the Houses of Providence to advance quality and build a culture of continuous improvement
- Analyzes, reviews, forecasts, trends and presents information for quality planning and management needs
- Represents the Houses of Providence and participates in the healthcare community through research, evaluation, conference abstract submissions, publication and presentations.
- Reviews all reports, from government agencies, other regulatory bodies, including Ontario Health, to identify educational programs required to improve the standard of care provided.
- Coordinate staff training and the orientation program in collaboration with managers.

**QUALIFICATIONS**:

- Undergraduate degree or diploma in a health or social science. Baccalaureate Trained Registered Nurse Preferred. Must possess a certificate in departmental or general management from a recognized course.
- Expertise in improvement science and quality improvement methodologies
- Current registration with a health professional regulatory body and/or be a member in good standing with a professional association preferred.
- Three to five years of experience in leading quality improvement initiatives is required. LTC management experience is preferred.
- Experience working closely with resident and family partners/ advisors in co-design
- Demonstrated strong analytical, organizational, conceptual and problem-solving skills
- Demonstrated project management skills
- Demonstrated ability to problem-solve and navigate through complex information and issues
- Demonstrated ability to adapt and function effectively as a team member in response to changing or evolving demands and/or environment
- Strong interpersonal skills as well as the ability to work in a team environment
- Excellent verbal and written communication skills as well as presentation skill.
- A demonstrated commitment to achieving results through collaboration,

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