Insurance Case Coordinator
2 weeks ago
**Key Accountabilities**:
- Build relationships and rapport with advisors by being their advocate, anticipating their needs and being their consistent point of contact during the New Business and In-Force processes.
- Assume ownership of files assigned while effectively prioritizing the work based on urgencies. Influence internal clients to meet pre-established service standards
- Maintain up to date and comprehensive case notes summarizing actions taken and inquiries received.
- Promptly escalate any complex service issues or complaints for immediate attention and resolution.
**Qualifications**:
- Negotiation and problem-solving skills
- Excellent written and verbal communication skills, using clear language and the ability to ask probing questions
- Ability to obtain or give information in situations which require tact, diplomacy, or persuasion while dealing with angry, frustrated or uncooperative clients
- Proven customer service experience, with the ability to communicate effectively and professionally with all levels of management
- Proven ability to be a team player with strong interpersonal skills
- Adaptable and able to deal with ongoing change management
- Ability to identify when exceptions are required and to appropriately escalate in order to provide superior customer service
- Ability to research, identify a problem and provide input to finding a solution
- Exceptional organizational skills
- Attention to detail
- Knowledge of individual insurance, insurance terminology and products are an asset
- University Degree, College Diploma or equivalent working experience2 - 3 years in Financial Services industry, preferable MGA, Dealer or broker environments are also beneficial
- **What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Primary Location**
CAN, Ontario, Waterloo, 500 King Street North
**Working Arrangement**
Hybrid
**Salary range is expected to be between**
$46,200.00 CAD - $77,000.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
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