Help Desk Assistant

2 weeks ago

Toronto, Canada Canadian College of Naturopathic Medicine Full time

**Position Title**:Help Desk Assistant (Information Systems)**

**Available: ASAP**

**Applicant Deadline: Monday April 15, 2024**

Would you like to work for an organization where people care about each other? We are that organization

We are currently looking for a highly motivated and enthusiastic **Help Desk Assistant** professional to provide exemplary technical support to the Canadian College of Naturopathic Medicine (CCNM) staff, faculty and students.

Reporting to the Director, Information Systems & Services, this challenging position will include the following duties:

- Provide administrative and general day-to-day operational support to the Director, IS.
- Support students and faculty and deliver prompt response to in-classroom common technology issues
- Accurately document and report Information Systems activities in the help desk ticketing system and maintain department records on software license renewals
- Provide support in documenting and reviewing policies, processes and procedures for the IS department
- Collaborate with the IS Business Analyst on coordinating department project communication
- Other duties as assigned

**Qualifications**
- Post-secondary Certificate from an accredited Information Technology program, or equivalent experience
- Minimum of (2) years of direct customer service experience to support a wide variety of internal and external clients and vendors is required
- Demonstrated understanding of information technology with respect to customer experience.
- Excellent verbal and written communication skills
- Exceptional interpersonal skills and demonstrated ability to show empathy.
- Excellent organizational and time management skills
- Experience supporting a diverse student population is an asset

**_ At CCNM, we take pride in our flexible work policy, where our employees have the opportunity to work both remotely and on-site. Each employee’s flexible work schedule will be determined by the Manager and is based on the department’s operational needs._**

The Canadian College of Naturopathic Medicine (CCNM), established in 1978, is Canada's premier, pan Canadian academic institution for education and research in naturopathic medicine. CCNM has two campuses, one in Toronto and another in the Metro Vancouver area known as the Boucher Campus. Its graduates are eligible to write the licensing examinations for all regulated jurisdictions in Canada and the United States to become naturopathic doctors.

CCNM is committed to accommodating applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please advise the Human Resources department if you require accommodation at any stage of the recruitment process. This document can be made available in an alternate format upon request.

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