IT Help Desk Analyst

3 weeks ago

Toronto, Canada Canadian Premier Full time

**Who we are**

At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers - listening, reflecting, responding - and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to make decisions, and are driven to understand how their role fits into our vision; to be the innovative insurer trusted by families to provide financial protection through partners who care.

For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrows.

Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company*.

**Who we need**

This is a hybrid position, working 2-3 days per week in our Toronto office.

**What's in it for you**

**_ Impact, exposure, and professional development._** This is an opportunity to join the IT Help Desk at a scaling company expected to double the number of employees by 2023. You will play an essential role in supporting new and existing employees, clients, and suppliers. In addition, you will have the opportunity to contribute to the helpdesk framework, structure and processes, work on IT projects, be mentored, and gain exposure across the organization while attaining a work-life balance. As we continue to grow at an accelerated pace, so will your career opportunities.

**What you will focus on**
- Quality assurance. You will be part of a team that is restructuring to better serve the organization and our new acquisitions. You will have the chance to introduce ideas and recommendations and see them come to life. You will play a key role in the onboarding and support of employees from our acquisition and continued support of existing employees and clients.
- Installation, maintenance, and support. You will troubleshoot network issues, isolating and correcting them in a timely fashion. You will upgrade and repair network hardware as required (Servers and workstations).
- Provide technical support. You will respond to tickets from end-users and assist Insurance Operations staff by providing them with 1st level support.
- Manage access. You will test, image and install desktops; and create and maintain network user accounts and shares. You will ensure that security best practices be maintained and enforced during all support activities.

**What you bring**
- The experience. You have a technical background combining education, certification, and 1+ years of experience in a Help Desk environment.
- The customer service. You have a genuine interest in creating excellent relationships with our technology team and clients and supporting their technical issues. You are passionate about delivering quality solutions, and responding urgently and empathetically to competing demands.
- The communication skills. You have flexible and effective oral and written abilities and can translate technical solutions for a nontechnical audience at any level. You are comfortable dealing with business leaders, clients, suppliers, peers, and colleagues. Bilingual in French and English would be preferred.
- The technical knowledge. You have experience with LANs, WANs, Servers and PC desktop service and support in Windows Environments and exposure supporting:

- Remote and collaborative tools, including Citrix software, Citrix Receiver connectivity, and SharePoint Server 2013 administrative tasks.
- Client (OS) software such as Windows 7, 8, 8.1 & 10, MS 365 Office and Adobe Suite.
- Hardware and networking, such as TCP/IP networks, routing and switching essentials, VOIP system essentials and patch panel management, cat5e, cat6 cabling.
- Security risks and setup, including WiFi security, set up, mitigating risks in Windows network environments.
- Disaster recovery plans using Backup, Antivirus, system patching and updates.
- The flexibility. You understand the demands of a 24/7 system and are adaptable to changing demands, schedules, and responsibilities. You are comfortable with occasional travel to our other office spaces when needed (5% travel).

**Why join?**

When you're a Canadian Premier employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we're committed to being an employer that supports the person you want to be, at work and outside of it. We're growing - and we want you to grow with us.

At Canadian Premier, we know there's nothin

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