Accounts Receivable Collector

3 months ago

Dartmouth, Canada ADP Full time

**ADP is hiring an Accounts Receivable Collector**
- A_re you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_
- _Do you want to continuously learn through ongoing training, development, and mentorship opportunities? _
- _Are you looking to be yourself _in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?_

If so, this may be an opportunity for you. Read on and decide for yourself.

As an **Accounts Receivable Collector**, you'll be responsible for maintaining the Accounts Receivable sub-ledger, and collection of funds owed on NSF payrolls. As part of our collections team, the NSF collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_
- Identify customers with outstanding debts.
- Contact and track debtors, encouraging timely repayment.
- Handle customer questions, complaints, and inquiries.
- Create and implement debt collection courses of action.
- Negotiate specific payment plan arrangements with debtors.
- Investigate discrepancies to resolve outstanding customer accounts.

The NSF Collector is responsible to ensure that (ADP Focused):

- NSF code and all related codes are immediately placed on hold when notification of returned item is received.
- Initiate an NSF file by creating an incident report and completing an NSF checklist.
- Multiple systems and databases are utilized to track and record NSF activity.
- Monitor ADP’s NSF bank accounts for replacement funds to confirm when funds have been received.
- Ensure holds are removed from client’s account and any related codes when NSF item is resolved.
- Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases.
- Request tax adjustments for company codes that have not resolved their NSF.
- Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables.
- Reporting duties are completed such as Bank reports, Refund Sign off, Daily Aging.

**TO SUCCEED IN THIS ROLE**:Required Qualifications***
- 1-3 years Credit/Collection Management experience.
- Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette
- Proficient in Microsoft Office Suite (Excel)

**BONUS POINTS FOR THESE**:Preferred Qualifications**
- Proficient in Microsoft Office Suite (Excel)
- Customer service experience
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Experience working in a deadline-driven environment
- Account management experience

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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