Deputy Program Manager
7 days ago
Responsibilities & Qualifications:
**RESPONSIBILITIES**
- Act as the point of contact in the absence of the Program Manager.
- Oversee and guide Project Managers responsible for all aspects of VIP Deskside Support.
- Plan, initiate, and manage IT projects, leading technical staff and ensuring projects meet organizational objectives.
- Serve as a liaison between business and technical teams, facilitating communication to align project activities with operational goals.
- Supervise the preparation and execution of project stages, assessing business implications, and monitoring progress to ensure deadlines, standards, and cost targets are met.
- Address issues, complaints, and resolve problems while coordinating with functional support groups and external personnel as needed.
- Develop and implement IT program plans addressing DHHQ’s operational needs, ensuring the timely completion of tasks by all personnel.
- Ensure quality and performance metrics are collected, measured, and reported to the Government Task Manager.
- Support the Program Manager in managing personnel, preparing capital and operating requests, and executing business plans.
**REQUIRED QUALIFICATIONS**
- Experience:
- Eight (8) years of progressive experience demonstrating the required proficiency
- Experience managing and directing activities of a large multi-disciplinary IT support groups.
- Experience developing complex Information Technology program plans to address needs and requirements, investigating and resolving problems, interfacing with other functional support groups and outside personnel, preparing capital and operating requests, managing staff, and executing program / business plans.
- Experience organizing and directing work and directing personnel and multi-discipline teams to achieve objectives.
- Experience addressing complaints and resolving problems.
- Certifications:
- PMP or equivalent as approved by Government Task Manager
- ITIL 4 Foundation
- Education:
- Master’s degree
- Clearance:
- Must possess a Secret clearance
Overview:
We are seeking a Deputy Program Manager to join our team supporting Defense Health Headquarters (DHHQ).
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
Additional Job Information:
**COMPETENCIES**
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: National Capital Region (NCR) - Falls Church, VA (preferred)
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
U.S. Citizen
Minimum Secret Clearance
**OTHER DUTIES**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that
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