Program Manager
1 month ago
Responsibilities & Qualifications:
**RESPONSIBILITIES**
- Serve as the primary Contractor point of contact, managing coordination and communication with the Government Task Manager for all deliverables and expectations.
- Submit required weekly and monthly reports, including the Weekly Activity Report (WAR) and Monthly Progress Report (MPR), summarizing accomplishments, issues, and key risks.
- Oversee performance metrics collection, measurement, and reporting to align with standards and quality objectives.
- Plan, initiate, and manage complex information technology projects.
- Lead and guide technical staff while ensuring tasks align with project goals.
- Act as a liaison between business and technical teams, coordinating project stages, assessing business implications, and ensuring the alignment of project goals with organizational objectives.
- Monitor progress to ensure deadlines, standards, and cost targets are met; provide timely adjustments to project plans as needed.
- Provide independent thinking on complex tasks.
- Lead and manage a large, multi-disciplinary IT support team, coordinating efforts to meet program objectives.
- Develop and implement IT program plans, address organizational needs, resolve technical issues, and ensure alignment with functional support groups and external stakeholders.
- Ensure timely risk reporting and resolution, communicating key issues or escalations to DHA leadership when necessary.
- Oversee the IT Service Desk, Identity Management, and Desktop Support functions to ensure all service delivery aspects meet contract and performance standards.
- Maintain compliance with Information Assurance (IA) and cybersecurity standards across all systems, adhering to DHA’s security requirements.
- Oversee asset tracking and accountability, managing IT asset inventory across DHHQ sites.
- Provide VIP support to senior DoD officials, ensuring swift response and effective handling of high-priority service requests.
**REQUIRED QUALIFICATIONS**
- Experience:
- Eight (8) years of progressive experience demonstrating the required proficiency
- Experience managing and directing activities of a large multi-disciplinary IT support groups.
- Experience developing complex Information Technology program plans to address needs and requirements, investigating, and resolving problems, interfacing with other functional support groups and outside personnel, preparing capital and operating requests, managing staff, and executing program / business plans.
- Experience organizing and directing work and directing personnel and multi-discipline teams to achieve objectives.
- Experience addressing complaints and resolving problems associated with requirements.
- Certifications:
- Project Management Professional (PMP) or equivalent as approved by Government Task Manager
- ITIL 4 Foundation
- Education:
- Master’s degree
- Clearance:
- Must possess a Secret clearance
Overview:
We are seeking a Program Manager to join our team supporting Defense Health Headquarters (DHHQ).
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
Additional Job Information:
**COMPETENCIES**
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: National Capital Region (NCR) - Falls Church, VA (preferred)
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accomm
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