Bilingual Task Manager
7 months ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Hybrid
The primary role of the **Bilingual Task Manager **is the setup, maintenance and management of Group Benefits plan structures across claims, billing & administration systems, as well as the Plan Administrator and Plan Member Group Benefits website.
**Responsibilities**
- Manage and set up new client implementations and amendments for Alpha and Signature clients.
- Translate contractual language for plan sponsor contracts and member booklets.
- Ensure Service Level Agreements are met and provide same-day coding for rushes to ensure service excellence.
- Respond to queries and concerns from internal teams related to plan implementation, amendments, or ongoing administration.
- Identify and drive documentation and process improvements using Lean methodology.
- Use group benefits experience to determine that the proposed structure can be accommodated on the various admin systems.
- Assemble and verify contract and booklet wording through the publishing system software tools and verify overrides for special contractual wording to ensure Plan Sponsor documents are accurate and completed for both new issues and amendments.
- Promote teamwork and provide question support to peers.
- Responsible for reviewing reports to ensure all changes have been fed accurately.
- Special notes may be required in certain situations, where details cannot be adequately displayed in systems field values.
- When necessary, request and/or create custom dental/health packages and benefit codes.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
**What we are looking for**
- **Bilingual (French & English) is required**:
- In depth knowledge of Group Benefits system and processes
- Excellent written and verbal communication skills
- Solid understanding of the needs of plan sponsors, advisors, members, RGOs and other operational departments
- In depth understanding of organizational workflow and downstream impacts to other areas
- Knowledge of legal contract language and what we can and cannot write in a contract or member booklet is an asset
- Demonstrate sound judgment and decision-making skills
- Strong customer service skills
- Flexible, creative and responsive to customer needs
- Respond to challenges and opportunities in a positive and productive manner
- Attention to detail
- Positively impacts team and inter-departmental relationships, work to resolve conflicts
- Demonstrate confidence and resilience in everyday situations
- A background in training and/or auditing colleague work is an asset
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.
**#LI-HYBRID**
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands o
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