Bilingual Account Manager

4 days ago

Montréal, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Bilingual Account Manager to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:
- Passionate about providing a exemplary customer experience, high energy, creative and want to make an impact?- Driven by execution of client retention and renewals?

As the Bilingual Account Manager, you will be responsible for a key role in developing and maintaining effective relationships with existing clients within their portfolio to ensure win repeat business and maintain and grow revenue targets by executing on proactive client renewals, pricing optimization, share of wallet opportunities. This position is a critical component of achieving growth objectives, account retention, and building a consistently superior client experience.

A Day in the Life- Develop and maintain effective customer relationships within existing portfolio to ensure sustain and grow existing revenue, win repeat business, and achieve growth targets by executing on client renewals, pricing optimization, share of wallet opportunities.- Be in continuous outreach and/or active discussions with existing clients to uncover requirements through Know Your Client strategies.- Develop creative solutions help meet customer needs, goals, and objectives.- Articulate Element’s value proposition and suite of products and services, manage / overcome objections and, and address outstanding client escalations, questions and concerns.- Develop client strategies to achieve revenue growth and client retention.

**Requirements**:
- BS or BA in business or related field required, MBA preferred- Must be fully bilingual in English and French-
- Proven strong financial and business acumen required- Demonstrated ability to identify, and close opportunities within existing client portfolio- Proven track record with a minimum of 5 years in strategic account management or related position- Experience within the fleet / vehicle management or a related industry is desirable- Excellent project management skills with the ability to be organized, prioritize workload and execute plans effectively- Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives- Travel requirement - 30%-50% locally and across US/CAN border (company vehicle provided)

Ce dont nous avons besoin

Nous sommes à la recherche d’un gestionnaire de compte bilingue qui se joindra à Gestion de parc de véhicules Element. En tant que plus grand gestionnaire de parc de véhicules au monde, nous offrons à nos clients des produits, des services et des solutions inégalés.

Les employés d’Element jouent un rôle crucial pour offrir de la valeur aux clients et pour faire en sorte qu’ils aient une expérience exceptionnelle. Nous sommes déterminés à assurer le succès de nos clients, de nos employés et de nos investisseurs en favorisant une culture où chaque employé peut faire une différence

Êtes-vous:
- passionné par la fourniture d’une expérience client exemplaire, rempli d’énergie et créatif, et souhaitez-vous changer les choses?- axé sur l’exécution de la fidélisation des clients et des renouvellements?

En tant que gestionnaire de compte bilingue, vous aurez la responsabilité de jouer un rôle clé dans le développement et le maintien de relations efficaces avec les clients actuels de votre portefeuille afin de vous assurer d’obtenir de nouveaux mandats et de maintenir et d’accroître les objectifs de revenus en exécutant des renouvellements proactifs de clients, en optimisant la tarification et en saisissant des occasions relatives à la part de portefeuille. Ce poste est un élément essentiel de l’atteinte des objectifs de croissance, de la fidélisation des comptes et de l’établissement d’une expérience client toujours supérieure.

Une journée de travail typique- Établir et entretenir des relations efficaces avec les clients au sein du portefeuille existant afin de maintenir et d’accroître les revenus existants, d’obtenir de nouveaux mandats et d’atteindre les objectifs de croissance en exécutant les renouvellements de clients, en optimisant la tarification et en saisissant des occasions relatives à la part de portefeuille.- Être en communication c

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