Operations Support
2 weeks ago
**About us**
**IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. We are currently looking for an **Operations Support **to join our **Toronto, ON **team.
The Operations Support is responsible for supporting daily operational & administrative functions across the organization. They will play a crucial role in data entry, records management, and communication coordination between branches & vendors to ensure efficient & effective operations.
**A Day in the Life**:
- Forward printed invoices to the purchasing team for pricing approval and file approved invoices for shipment receipt.
- Review Vendor Invoice file and question any invoices missing a receipt, especially focusing on those with prompt payment discounts.
- Provide timely approval of inventory receipts as requested by warehouse receivers.
- Follow up daily on purchase order (PO) receipt requests that cannot be approved immediately, which may involve contacting vendors for invoices or obtaining management approval.
- Prioritize flagged POs for prompt payment discount from vendors.
- Estimate & determine any add-ons (freight, duty, brokerage, drop-ship, etc.) that may need to be added to POs before receipt.
- Calculate freight charges using courier websites.
- Maintain a file of received POs awaiting invoices and contact vendors as needed.
- Collect & combine receiving paperwork from all branches, match to vendor invoices, and forward them to Accounts Payable (AP) for payment processing.
- Assist AP in resolving any issues discovered during receipt-to-invoice matching.
- Address branch staff inquiries regarding inbound shipments, shipment receipts, vendor invoices, and other tracking or expediting needs.
- Handle freight invoice disputes, addressing overcharges and unwarranted charges as necessary.
- Assist with freight vendor damage/loss claims and follow up on receipt corrections from vendors, including credit notes or replacement shipments.
- Learn and understand the receiving process within the system to provide backup support, including checking in merchandise and posting POs.
- Process “Direct” PO receipts from vendors to customers and ensure accurate customer invoicing.
- Provide support to operations staff and assist with branch inquiries as needed.
**What You Bring**:
- Strong organizational skills and attention to detail, especially with file maintenance and document tracking.
- Excellent communication skills to effectively liaise with vendors, purchasing, warehouse, and accounts payable.
- Proficient in Microsoft Office Suite.
- Problem-solving skills and the ability to prioritize & handle multiple tasks effectively.
- Ability to work independently and as part of a team.
- Willingness to learn & grow within the company.
**What We Provide**:
- Competitive salary with monthly & yearly bonus opportunities
- Life, health, dental, and vision insurance for you and your dependents
- Retirement plan options with company matching
- Paid time off and holidays
- Full training & resources to build your skills and knowledge
- Professional development opportunities
- Friendly and supportive work environment
Join us today for a long-term career opportunity within a supportive and dynamic company
Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.
- IDN-Canada is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at IDN-Canada are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate_
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Application question(s):
- Please advise desired annual salary range for this position.
Work Location: In person
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