IT Infrastructure Analyst

3 months ago

Calgary, Canada Mosaic Primary Care Network Full time

IT Infrastructure Analyst

**Status**: Regular full-time (1.0 FTE)

**Reporting To**:IT Infrastructure Supervisor.

**Date Available**:Negotiable.

**Hours of Work**:7.75 hours per day, 38.75 hours per week.

**Program/Department**:IMIT.

**Classification**:Program Specialist Level II.

**Salary Range**:$33.03 - $43.48.

**Closing Date**:October 12, 2024.

**This position is hybrid (remote work and on site required)**

**About Us**

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

**Position Summary**

**Key Responsibilities**

Systems Administration
- Manage and administer all systems including software on prem and cloud based.
- Conduct research on hardware and software products to justify recommendations.
- Create and maintain documentation related to system configuration, network, mapping, and processes.
- Recommend and execute modifications to infrastructure environment to improve efficiency, reliability, and performance.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Administer and maintain end user accounts, permissions, and access rights.
- Assure compliance to required standards, procedures, guidelines, and processes.
- Provide technical expertise in the areas of capacity and performance management, server administration and hosting, virtual server technologies, enterprise storage area networks and backups.
- Determine the required course of action to improve performance and escalate when appropriate.
- Analyze audit trails to detect systematic security violations.
- Make recommendations to improve security and participate in investigations as needed.
- Ensure adherence to security requirements.
- Provide recommendations for tasks automation.
- Monitor all IMIT systems to make sure they operate at high efficiency.
- Provide technical guidance, coaching/mentoring to team members.
- Monitor production, outputs, and services to ensure SLAs, and other quality metrics, are being met.

Infrastructure Design
- Work closely with IT Infrastructure Supervisor to create project deliverables for any IMIT related projects.
- Works with project teams to understand business needs and timelines.
- Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within IT infrastructure.
- Design and integrate systems and infrastructure to improve workflows and technology.

Projects
- Coordinate and work on multiple cross-functional initiatives and projects.
- Ensure documentation is developed and maintained.
- Conduct testing to ensure requirements are met.

Support
- Coordinate service delivery of help desk staff.
- Provide tier 3 support for infrastructure requests and issues.
- Document internal processes and end user support materials.
- Provide advice and technical training for staff and help desk staff.
- Recommend and develop solutions for improvement of help desks procedures.

Other responsibilities are required.

**Qualifications & Requirements**

Education
- Bachelor’s or associate degree in computer science or post-secondary education in a computer related discipline.
- Alternatively, an appropriate combination of education and experience may be considered.
- MCITP, MCSE, MCSA, A+, Network, MCP, CCNA, and other industry certifications are desirable.

Experience
- Experience in infrastructure architecture, data centres, servers, and networks.
- Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications.
- At least (2) years of experience in a similar role.
- At least (2) years of experience in a client-facing, technical support/consulting role.
- Healthcare experience is an asset.

Knowledge, Skills & Abilities
- Exceptional customer service skills.
- Excellent interpersonal skills.
- Strong organizational skills.
- Excellent communication skills, verbal & written.
- Strong analytical and problem-solving skills.
- Explain problems and solutions clearly to non-technical users in a professional and courteous manner.
- Server Systems (Windows Server 2012/2016/2019/2022, Active Directory, Microsoft Exchange, MS 365, Azure, AWS, Terminal Servers, VMware vCenter and ESXi, Hyper-V, and Veeam backup).
- Networking knowledge including switches, routers, firewalls, wireless and VPN.
- Phone and VoIP systems.
- Security access systems.
- Excellent systems troubleshooting skills.
- Abi

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