E-commerce Team Manager

3 months ago

Montroyal, Canada POSTUREPRO Full time

Posturepro leads the way in the health and wellness sector as an innovative e-commerce company. We provide cutting-edge online courses and products focused on enhancing health and fitness through the Posturepro Method. Our approach emphasizes optimizing physical alignment and brain function to achieve peak performance. Serving a diverse audience, our offerings benefit health and fitness professionals worldwide—including physicians, healthcare specialists, osteopaths, chiropractors, physiotherapists, personal trainers, and sports therapists—as well as individuals keen on improving their own health.

**Role Overview**:
We're seeking an **E-Commerce Team Manager** to join our dynamic and innovative team. At Posturepro, we operate within a small in-house team environment, where collaboration and communication are key. While our team consists of a handful of in-house employees, our business operations cater to a large audience of health and fitness professionals worldwide, as well as individuals seeking to improve their own health.

As an integral part of our team, you'll have the opportunity to work closely with our dedicated staff and contribute to our global mission of enhancing health and fitness through the Posturepro Method. While our team may be small in number, our reach and impact are significant, making this role both challenging and rewarding.

If you're a high-performer who thrives in a collaborative environment and is passionate about making a difference in the health and wellness sector, we encourage you to apply. Join us in our mission to empower individuals to take control of their health and well-being through informed decision-making and practical solutions.

**E-Commerce Responsibilities**:

- Manage and optimize our Shopify platform, conducting regular audits to ensure a seamless shopping experience for our customers.
- Conduct keyword research, set up campaigns, optimize daily performance, and provide data-driven reporting.
- Implement and manage technical aspects of SEO campaigns to improve website ranking and visibility in search engines.
- Work closely with the creative team to ensure brand consistency in ad assets and descriptions.
- Monitor analytics to track campaign effectiveness and identify areas for improvement.
- Stay current on SEO, PPC, and e-commerce industry trends and best practices.

**Managerial Responsibilities**:

- Lead and manage the customer service team to ensure prompt and professional responses to customer inquiries, concerns, and issues.
- Develop and implement customer service policies and procedures to optimize customer satisfaction and retention.
- Monitor customer feedback and implement improvements to enhance the online shopping experience.
- Oversee order fulfillment.
- Collaborate with team to develop and execute effective e-commerce strategies and campaigns.
- Analyze sales data and market trends to identify opportunities for growth and optimization.
- Manage relationships with vendors, suppliers, and third-party partners to ensure timely delivery of products and services.
- Stay informed about industry best practices, emerging trends, and technological advancements in e-commerce.
- Monitor website performance and user experience, identifying and resolving issues as needed.
- Track and report on key performance metrics, including sales performance, customer satisfaction, and website traffic.

**Minimum Qualifications/Required Skills**:

- Minimum 5+ years of relevant experience in the eCommerce growth and management space.
- Knowledge and experience in the complete range of e-commerce platforms and processes.
- Experience with our current tech stack is a plus (Klaviyo, Omnisend, ManyChat, Shopify, Meta Business Suite, Google Adwords).
- Strong vision for achieving growth in all facets of e-commerce (including marketing, social media, PPC ads, and overall philosophy).
- Strong background in Google Analytics for website performance benchmarking, monitoring, and improving (conversion rate, page speed, time on site, cart value, etc.).
- Ability to organize and manage a team in a fast-paced, ever-changing environment.
- Ability to plan for the future with a willingness and ability to embrace short notice change to accommodate time-sensitive events.
- Strong leadership and managerial skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Solid understanding of digital marketing principles and strategies.
- Analytical mindset with the ability to interpret sales data and market trends.
- Detail-oriented with strong organizational and project management skills.
- Ability to thrive in a fast-paced, deadline-driven environment.

**Join Us**

This role offers an opportunity to deepen your understanding of e-commerce within the health and wellness industry and make a significant contribution to a team that's truly making a difference. If you're ready to embrace

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