E-commerce and Support Specialist

7 months ago

Montroyal, Canada POSTUREPRO Full time

Posturepro leads the way in the health and wellness sector as an innovative e-commerce company. We provide cutting-edge online courses and products focused on enhancing health and fitness through the Posturepro Method. Our approach emphasizes optimizing physical alignment and brain function to achieve peak performance. Serving a diverse audience, our offerings benefit health and fitness professionals worldwide—including physicians, healthcare specialists, osteopaths, chiropractors, physiotherapists, personal trainers, and sports therapists—as well as individuals keen on improving their own health.

**Role Overview**:
We're seeking an **E-Commerce and Support Specialist** with a dynamic sales mindset and a passionate dedication to health and fitness to join our team. This role is ideal for an individual eager to delve into various aspects of our e-commerce business.

If you're a high-performer—dynamic, enthusiastic, and eager to contribute to our global mission—this position is tailored for you

**This role involves 70% e-commerce and digital marketing operations and 30% customer service support.**

**E-Commerce Responsibilities**:

- Manage and optimize our Shopify platform, conducting regular audits to ensure a seamless shopping experience for our customers.
- Conduct keyword research, set up campaigns, optimize daily performance, and provide data-driven reporting.
- Implement and manage technical aspects of SEO campaigns to improve website ranking and visibility in search engines.
- Work closely with the creative team to ensure brand consistency in ad assets and descriptions.
- Monitor analytics to track campaign effectiveness and identify areas for improvement.
- Stay current on SEO, PPC, and e-commerce industry trends and best practices.

**Administrative Responsibilities**:

- Support our customer service lead, comprising roughly 30% of daily responsibilities.
- Oversee order fulfillment processes to ensure timely and accurate delivery of online courses and products.
- Handle customer service tasks with excellence, including resolving queries and maintaining high customer satisfaction.
- Update our company knowledge base regarding product and customer inquiries.

**Qualifications & Skills**:

- Minimum 2-3 years of experience in the e-commerce industry.
- Proactive approach to staying up-to-date on SEO and digital marketing trends.
- Bachelor's degree in marketing, communications, or a related field preferred.
- Google Ads Certification in Search, Display, Shopping, and Video is a plus.
- Proficiency in Google Analytics and data analytics software is an asset.
- Meta Blueprint certification is desirable.
- Strong written and verbal communication skills with a clear and consistent brand voice.
- Well-established business sense.
- Ability to work independently and manage competing project timelines.
- Comfortable working in a small team environment.

**Join Us**

This role offers an opportunity to deepen your understanding of e-commerce within the health and wellness industry and make a significant contribution to a team that's truly making a difference. If you're ready to embrace new challenges, grow with us, and bring a sales-oriented mindset along with a hands-on approach to operational tasks, we're excited to meet you

**Salary**: $20.00-$25.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site gym

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- administrative: 2 years (required)
- sales and e-commerce: 2 years (required)

Work Location: Hybrid remote in Mont-royal, QC H4P 2N5

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