Automotive Service Manager

5 months ago

Whitby, Canada Strategic Performance Management Group Inc. Full time

**AUTOMOTIVE DEALERSHIP**

**SERVICE MANAGER - DURHAM REGION, ONTARIO**

**Couple of questions** to ask yourself as you look at this opportunity:

- Your current environment does not appreciate and recognize your efforts?
- You are not learning anything new, and management is busy with other things?
- Your earnings are not where you expect?
- You’re just not as happy at work as you used to be?
- You’re at the point in your career where it is just simply time for a change to something better with a company that recognizes and appreciates you.

**What We Offer**:

- Competitive compensation plan in the form of salary and performance-based incentives.
- Comprehensive and competitive range of benefits upon eligibility.
- Excellent growth and career advancement opportunities.
- A fun place to be

**What are some of the traits that we are looking for**:

- Great relationship person, both customers and employees love working with this person.
- Fantastic communication skills - listening being the key component.
- An outward desire to help others both professionally and personally.
- Uncanny ability to organize and prioritize tasks - you are a master at effective time management.
- Incredible attention to detail, a true perfectionist.
- Follow directions - you want to constantly improve.
- Focus is on the Customer Experience.
- You are a great production manager - you maximize your use of all available sources.

**Responsibilities & Accountabilities include but are not limited to**:

- Oversee team members performing vehicle inspections, preparing reports and when necessary, assist in carrying out these job responsibilities.
- Effectively organizes and manages team members, including technicians, advisors, and other Service Team Members, to ensure key objectives and service goals are achieved.
- Own creating an exceptional customer service experience by maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.
- Hiring, training, and managing employees.
- Focus on customer retention by building quality relationships with customers and team members alike.
- Work diligently to uphold OEM standards while protecting company and customer interests.
- Set up and maintain service desk, including managing service desk members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity thereby ensuring an amazing customer service experience.
- Monitor department operations and customer concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, thoroughly, and correctly.
- Control department forecasts, budgets, and related expenses.
- Demonstrate and champion a healthy and safe work environment.
- 3 years of Service Management experience as an Automotive Service Manager or Assistant Manager with a proven track record in both service and customer satisfaction.
- Completed a related post-secondary program or Trade School certificate and/or equivalent.
- Technologically savvy with PC-based software, websites, and strong proficiency in automotive service management systems.
- Experience with Reynolds and Reynolds, CDK/ADP, PBS including dispatch considered an asset.
- A provincially recognized Journeyman Automotive Mechanic certificate is considered an asset.
- Working knowledge of industry standards and practices, including product details and company services offered.
- Possess sound automotive technical background with a strong knowledge of technical/mechanical repairs, product, and automotive parts.
- Ability to train, coach, direct and encourage technicians, advisors, and shop foreman.
- Excellent communication and organizational skills
- Valid driver’s license and a safe driving history

To apply, please submit your resume and cover letter to:
**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Whitby, ON L1N 2K6 (required)

Ability to Relocate:

- Whitby, ON L1N 2K6: Relocate before starting work (required)

Work Location: In person

  • Automotive Service Advisor

    3 months ago

    Whitby, Canada Spotless Automotive Full time

    **Job Types**: Part-time, Permanent Expected hours: 19 per week Additional pay: - Bonus pay Schedule: - Day shift **Experience**: - Automotive repair: 1 year (required) - Customer service: 1 year (required) - Mechanical knowledge: 1 year (required) Work Location: In person

  • Automotive Service Technician

    2 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job Title: Automotive Service TechnicianJob Summary: We are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including oil changes, fluid checks, and tire...

  • Automotive Sales Professional

    2 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    Unlock Your Potential as a Sales and Leasing ConsultantAt Zanchin Automotive Group, we're seeking an experienced and enthusiastic Sales and Leasing Consultant to join our team. As a key member of our sales team, you'll be responsible for selling vehicles and providing exceptional customer service.About the OpportunitySell vehicles to achieve volume and gross...

  • Automotive Sales Professional

    2 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    Unlock Your Potential as a Sales and Leasing ConsultantAt Zanchin Automotive Group, we're seeking an experienced and enthusiastic Sales and Leasing Consultant to join our team. As a key member of our sales team, you'll be responsible for selling vehicles and providing exceptional customer service.About the OpportunitySell vehicles to achieve volume and gross...

  • Automotive Sales Professional

    3 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    Unlock Your Potential as a Sales and Leasing ConsultantMercedes-Benz Durham, part of Zanchin Automotive Group, is seeking an experienced and enthusiastic Sales and Leasing Consultant to join our team. As a Sales and Leasing Consultant, you will be responsible for selling vehicles and providing exceptional customer service.Key Responsibilities:Sell vehicles...

  • Automotive Service Technician

    1 month ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job Title: Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including oil changes, fluid checks, and tire balancing.Responsibilities:Perform routine...

  • Automotive Service Technician

    4 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job Title: Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including oil changes, fluid checks, and tire balancing.Key Responsibilities:Perform...

  • Automotive Service Technician

    4 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job Title: Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including oil changes, fluid checks, and tire balancing.Key Responsibilities:Perform...

  • Automotive Service Technician

    1 month ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job Title: Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including oil changes, fluid checks, and tire balancing.Responsibilities:Perform routine...

  • Automotive Sales Professional

    3 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    Unlock Your Potential as a Sales and Leasing ConsultantAt Zanchin Automotive Group, we're seeking an experienced and enthusiastic Sales and Leasing Consultant to join our team. As a key member of our sales team, you'll be responsible for selling vehicles and providing exceptional customer service.About the OpportunitySell vehicles to achieve volume and gross...

  • Automotive Sales Professional

    2 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    About the OpportunityThis role is responsible for selling vehicles and providing customer excellence as an integral part of the Zanchin Automotive Group team.Key Responsibilities:Sell vehicles to achieve volume and gross profit targetsAct as the liaison between the dealership and the customer during the purchasing processCreate and perform compelling sales...

  • Automotive Sales Director

    3 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    About the OpportunityThis is a key leadership role within the Zanchin Automotive Group, responsible for driving sales growth and customer satisfaction in the New Vehicle Sales Department.Key ResponsibilitiesSupervise, direct, and lead the New Vehicle Sales team to achieve sales targets and expand the customer base.Develop and execute a strategic plan to...

  • Automotive Sales Director

    3 weeks ago

    Whitby, Canada Zanchin Automotive Group Full time

    About the OpportunityThis is a key leadership role within the Zanchin Automotive Group, responsible for driving sales growth and customer satisfaction in the New Vehicle Sales Department.Key ResponsibilitiesSupervise, direct, and lead the New Vehicle Sales team to achieve sales targets and expand the customer base.Develop and execute a strategic plan to...

  • Automotive Service Advisor

    2 months ago

    Whitby, Canada 411 DRIVES SERVICE & PERFORMANCE Full time

    Job Title: Automotive Service Advisor **Responsibilities**: - Greet customers and provide them with a positive experience - Listen to customer concerns and accurately document them - Conduct vehicle inspections and provide recommendations for necessary repairs or maintenance - Prepare accurate estimates for repairs and communicate them to customers -...

  • Automotive Sales Director

    1 month ago

    Whitby, Canada Zanchin Automotive Group Full time

    About the OpportunityThis is a key leadership role within the Zanchin Automotive Group, responsible for driving sales growth and customer satisfaction in the New Vehicle Sales Department.Key ResponsibilitiesSupervise, direct, and lead the New Vehicle Sales team to achieve sales targets and expand the customer base.Develop and execute a strategic plan to...

  • Automotive Sales Director

    1 month ago

    Whitby, Canada Zanchin Automotive Group Full time

    About the OpportunityThis is a key leadership role within the Zanchin Automotive Group, responsible for driving sales growth and customer satisfaction in the New Vehicle Sales Department.Key ResponsibilitiesSupervise, direct, and lead the New Vehicle Sales team to achieve sales targets and expand the customer base.Develop and execute a strategic plan to...

  • Automotive Service Technician

    2 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    We are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including changing oil and lubricating moving parts. You will also assist mechanics and perform other duties as directed.Key...

  • Automotive Service Technician

    2 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    We are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including changing oil and lubricating moving parts. You will also assist mechanics and perform other duties as directed.Key...

  • Automotive Service Technician

    3 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As a key member of our service department, you will be responsible for performing routine maintenance and repairs on a variety of vehicles and equipment.Key ResponsibilitiesPerform routine maintenance tasks, including oil changes, fluid...

  • Automotive Service Technician

    3 weeks ago

    Whitby, Canada 411 Drives Service and Performance Full time

    We are seeking a skilled Automotive Service Technician to join our team at 411 Drives Service and Performance. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles, including changing oil and lubricating moving parts. You will also assist mechanics and perform other duties as directed.Key...