Automotive Service Manager

7 months ago

Whitby, Canada Strategic Performance Management Group Inc. Full time

**AUTOMOTIVE DEALERSHIP**

**SERVICE MANAGER - DURHAM REGION, ONTARIO**

**Couple of questions** to ask yourself as you look at this opportunity:

- Your current environment does not appreciate and recognize your efforts?
- You are not learning anything new, and management is busy with other things?
- Your earnings are not where you expect?
- You’re just not as happy at work as you used to be?
- You’re at the point in your career where it is just simply time for a change to something better with a company that recognizes and appreciates you.

**What We Offer**:

- Competitive compensation plan in the form of salary and performance-based incentives.
- Comprehensive and competitive range of benefits upon eligibility.
- Excellent growth and career advancement opportunities.
- A fun place to be

**What are some of the traits that we are looking for**:

- Great relationship person, both customers and employees love working with this person.
- Fantastic communication skills - listening being the key component.
- An outward desire to help others both professionally and personally.
- Uncanny ability to organize and prioritize tasks - you are a master at effective time management.
- Incredible attention to detail, a true perfectionist.
- Follow directions - you want to constantly improve.
- Focus is on the Customer Experience.
- You are a great production manager - you maximize your use of all available sources.

**Responsibilities & Accountabilities include but are not limited to**:

- Oversee team members performing vehicle inspections, preparing reports and when necessary, assist in carrying out these job responsibilities.
- Effectively organizes and manages team members, including technicians, advisors, and other Service Team Members, to ensure key objectives and service goals are achieved.
- Own creating an exceptional customer service experience by maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.
- Hiring, training, and managing employees.
- Focus on customer retention by building quality relationships with customers and team members alike.
- Work diligently to uphold OEM standards while protecting company and customer interests.
- Set up and maintain service desk, including managing service desk members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity thereby ensuring an amazing customer service experience.
- Monitor department operations and customer concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, thoroughly, and correctly.
- Control department forecasts, budgets, and related expenses.
- Demonstrate and champion a healthy and safe work environment.
- 3 years of Service Management experience as an Automotive Service Manager or Assistant Manager with a proven track record in both service and customer satisfaction.
- Completed a related post-secondary program or Trade School certificate and/or equivalent.
- Technologically savvy with PC-based software, websites, and strong proficiency in automotive service management systems.
- Experience with Reynolds and Reynolds, CDK/ADP, PBS including dispatch considered an asset.
- A provincially recognized Journeyman Automotive Mechanic certificate is considered an asset.
- Working knowledge of industry standards and practices, including product details and company services offered.
- Possess sound automotive technical background with a strong knowledge of technical/mechanical repairs, product, and automotive parts.
- Ability to train, coach, direct and encourage technicians, advisors, and shop foreman.
- Excellent communication and organizational skills
- Valid driver’s license and a safe driving history

To apply, please submit your resume and cover letter to:
**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Whitby, ON L1N 2K6 (required)

Ability to Relocate:

- Whitby, ON L1N 2K6: Relocate before starting work (required)

Work Location: In person

  • Automotive Service Advisor

    4 months ago

    Whitby, Canada Spotless Automotive Full time

    **Job Types**: Part-time, Permanent Expected hours: 19 per week Additional pay: - Bonus pay Schedule: - Day shift **Experience**: - Automotive repair: 1 year (required) - Customer service: 1 year (required) - Mechanical knowledge: 1 year (required) Work Location: In person

  • Automotive Service Advisor

    4 months ago

    Whitby, Canada 411 DRIVES SERVICE & PERFORMANCE Full time

    Job Title: Automotive Service Advisor **Responsibilities**: - Greet customers and provide them with a positive experience - Listen to customer concerns and accurately document them - Conduct vehicle inspections and provide recommendations for necessary repairs or maintenance - Prepare accurate estimates for repairs and communicate them to customers -...

  • Automotive Service Advisor or Automotive Service

    6 months ago

    Whitby, Canada Monroe Auto Full time

    Unique opportunity for an Automotive Service Advisor, or Service Writer. Hours are extremely flexible. We are looking for an enthusiastic, self-motivated, mature individual to join our team of professionals. Monroe Auto is a well-established, busy, family-owned, and operated automotive company. We are a "one-stop" automotive shop specializing in auto glass,...

  • Automotive Service Advisor

    6 months ago

    Whitby, Canada Gus Brown Buick GMC Full time

    '''Job Summary''' We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for cars, excellent communication skills, and a drive...

  • Automotive Service Advisor

    3 months ago

    Whitby, Canada Gus Brown Group Full time

    '''Job Summary''' We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, accurately assessing vehicle issues, and recommending...

  • Automotive Service Advisor

    6 months ago

    Whitby, Canada Gus Brown Group Full time

    '''Job Summary''' We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, accurately assessing vehicle issues, and recommending...

  • Automotive Service Advisor

    7 months ago

    Whitby, Canada Strategic Performance Management Group Inc. Full time

    **AUTOMOTIVE DEALERSHIP** **SERVICE ADVISOR - DURHAM REGION, ONTARIO** **Couple of questions** to ask yourself as you look at this opportunity: - Your current environment does not appreciate and recognize your efforts? - You are not learning anything new, and management is busy with other things? - Your earnings are not where you expect? - You’re just...

  • Automotive Detailer

    4 months ago

    Whitby, Canada Whitby Mazda Full time

    Job Overview: We are seeking an Automotive Detailer to join our team. As an Automotive Detailer, you will be responsible for cleaning and refurbishing vehicles to the highest standards. This is a great opportunity for individuals with a passion for cars and providing excellent customer service. **Duties**: - Clean and refurbish vehicles, including washing,...

  • Automotive Service Valet

    7 months ago

    Whitby, Canada Alpha Auto Group - Ontario Hyundai Full time

    Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...

  • Automotive Service Advisor

    2 weeks ago

    Whitby, Canada Active Green & Ross Full time

    Duties: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately diagnose vehicle issues - Provide recommendations for necessary repairs and maintenance - Prepare accurate estimates for repairs and communicate them to customers - Schedule appointments and manage the service schedule - Coordinate with technicians...

  • Automotive Service Advisor/office Assistant

    6 months ago

    Whitby, Canada Monroe Auto Full time

    RESPONSIBILITIES: - provide excellent, professional customer service - vehicle inspections to upsell products and services - invoicing and data entry - ordering parts and accessories - proper procedures for returns when necessary - follow health and safety requirements - keep the waiting room, retail shop, and office area clean and organized at all...

  • Service Advisor

    7 months ago

    Whitby, Canada Alpha Auto Group - Ontario Hyundai Full time

    Are you ready to embark on an exciting journey with Alpha Auto Group (AAG), a growing auto dealer group world-wide? We're not your average auto group! At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience. As a customer centric organization, AAG’s mission is deeply rooted in providing a...

  • Assistant Automotive Parts Manager

    6 months ago

    Whitby, Canada Strategic Performance Management Group Inc. Full time

    **AUTOMOTIVE DEALERSHIP** **ASSISTANT PARTS MANAGER - DURHAM REGION, ONTARIO** **Couple of questions** to ask yourself as you look at this opportunity: - Your current environment does not appreciate and recognize your efforts? - You are not learning anything new, and management is busy with other things? - Your earnings are not where you expect? -...

  • Sales Consultant

    5 months ago

    Whitby, Canada Zanchin Automotive Group Full time

    Sales & Leasing Consultant (Vehicle Product Specialist) career and employment opportunity awaits you. Mercedes-Benz Durham , part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an...

  • Automotive Service Advisor

    4 weeks ago

    Whitby, Canada Audi Durham Full time

    **Audi Durham** is looking for an experienced Automotive Service Advisor to become part of an amazing team! Family owned and operated since 1972, Audi Durham offers competitive compensation package, discounts on new and pre-owned Audi's, and much more! **Benefits of our dealership include**: - State-of-the-art, new high efficiency shop - Strong focus on...

  • Automotive Apprentice

    3 months ago

    Whitby, Canada Master Mechanic Full time

    Master Mechanic Whitby has been a staple in auto repair in the Durham region with 24 years in business. We provide a dealer alternative to automotive repair on all makes and models. We are looking to add to our team of skilled technicians. **The best part?? ** is Monday to Friday - NO WEEKEND WORK.** We offer General mileage based services and more...

  • Automotive Apprentice

    7 months ago

    Whitby, Canada Master Mechanic Full time

    Master Mechanic Whitby has been a staple in auto repair in the Durham region with 22 years in business. We provide a dealer alternative to automotive repair on all makes and models. We are looking to add to our team of skilled technicians. **The best part?? ** is Monday to Friday - NO WEEKEND WORK.** We offer General mileage based services and more...

  • Service Appointment Coordinator, Automotive Retail

    6 months ago

    Whitby, Canada Alpha Auto Group - Ontario Hyundai Full time

    Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...

  • Oiler - Automotive Service

    2 months ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Add or replace hydraulic and transmission fluids - Assist mechanics and perform other duties as directed - Change engine oil and lubricate running gears or moving parts of automobiles, trucks or heavy equipment - Grease booms, pulleys, buckets and...

  • oiler - automotive service

    6 months ago

    Whitby, Canada 411 Drives Service and Performance Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainTasksAdd or replace hydraulic and transmission fluidsAssist mechanics and perform other duties as directedChange engine oil and lubricate running gears or moving parts of automobiles, trucks or heavy equipmentGrease booms, pulleys, buckets and other components of heavy...