Service Administrator

2 weeks ago


St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

**Performance BMW** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**Performance BMW** is looking for a **Service Administrator** to join their dynamic team.

**About you.**

You are an exemplary team player with a positive, can-do attitude. Performance BMW is a family oriented, close-knit team that proudly offers ‘small town’ hospitality to each person that walks through the doors. You model Performance Auto Group’s core values and are committed to exceeding guest expectations in a respectful and ethical manner. Join our team to discover a fulfilling career in automotive with one of the best luxury dealerships in Southern Ontario.

**Here’s what you’ll deliver**:

- Project a positive attitude for the benefit of our customers and fellow employees.
- Utilize systems and procedures to deliver exceptional customer service in all interactions.
- Schedule service appointments for client vehicles in a courteous and efficient manner.
- Correspond with clients to confirm service appointments, confirming time, date and transportation needs.
- Organize the appointment schedule and keep it up-to-date.
- Execute tasks in a fast-paced environment with multiple deadlines.
- Confirm service appointments (time and date) and transportation needs with clients.
- Ability to execute tasks and work with mínimal supervision.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 2 years of customer service and/or cashier experience.
- CDK experience is considered as an asset.
- 1 year of automotive experience or equivalent is preferred.
- Must have a valid Ontario Driver's License and good driving record.
- Ability to navigate and utilize computers at an advanced level.
- Possess exceptional interpersonal skills.
- Outstanding verbal and written communication skills.
- Work well under pressure in a fast-paced environment.
- Must be reliable and able to work productively with mínimal supervision.
- Quick thinking to provide creative solutions that address customers' needs and concerns.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.



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