Service Coordinator

2 months ago

Richmond, Canada Carmichael Engineering Ingénierie Carmichael Full time

**With us, it's always about people**

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.
- Please note this is an on-site role, working full time and permanently in our Richmond Office.

Schedule and hours: Monday to Friday. 8am - 5pm

**Responsibilities**:

- Dispatching of Service Technicians
- Promptly take incoming customers service calls for all HVAC services
- Enter customer’s data in the computer software and issue a work-order.
- Dispatch all service calls to the appropriate technician, including all appropriate information / data.
- Dispatch service maintenance to technicians on a weekly basis and confirm completion of all maintenance work by updating the computer software and our National Account team members accordingly.
- Follow-up with customers and team members in our National Accounts Department Daily.
- Billing; preparation of all work performed for invoicing
- Review and validate hours for payroll before transferring to the administration team for labour entry.
- Issue purchase orders as required.
- Verify all work orders for accuracy & proper completion.
- Transfer information, work orders and time sheets for all construction projects to the project manager.
- Verify the technicians expense reports and transfer them to the administration team.
- Monitor and track technician vacations.
- Assist in planning of technical training.

**Required skills and experience**:

- A minimum of 2-3 years of experience in a similar role, preferably in a service company with mobile technicians
- A college diploma preferably in a discipline related to business management, administration or operations management.
- Have a "technical mind". (Knowledge of HVAC systems is an asset)
- Excellent oral and written communication skills in English
- Work with computer tools.
- Enjoy working independently and demonstrate resourcefulness in a fast paced work environment.

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