Delivery Station Customer Service Associate

3 months ago

Cambridge, Canada Amazon.com.ca, ULC Full time

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Cutlock
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

  • Seasonal Delivery Warehouse Team Member

    6 months ago

    Cambridge, Canada Amazon.com Full time

    **Shifts**: Overnight, Early Morning, Day, Evening, Weekend - **Location**: Cambridge, ON - **Hourly pay rate**: $22.10 to $22.60 - **Immediate openings available now.** Become part of the dedicated team that gets orders ready for people relying on our service. From flexible, part-time roles to full-time, fixed schedules with benefits, Amazon has a variety...

  • Seasonal Delivery Warehouse Team Member

    6 months ago

    Cambridge, Canada Amazon Warehouse Full time

    **Shifts**: Overnight, Early Morning, Day, Evening, Weekend **Location**: Cambridge, ON **Hourly pay rate**: $22.10 to $22.60 **Immediate openings available now.** Become part of the dedicated team that gets orders ready for people relying on our service. From flexible, part-time roles to full-time, fixed schedules with benefits, Amazon has a variety of...

  • Directs Store Delivery Associate

    6 months ago

    Cambridge, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfloor in order to ensure a positive shopping experience to drive customer loyalty....

  • Cashier Supervisor

    4 weeks ago

    Cambridge, Ontario, Canada ESSO GAS STATION Full time

    We are seeking a reliable and skilled Cashier Supervisor to join our team at ESSO GAS STATION.Job SummaryThe ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have experience in supervising staff and managing cash transactions.This is a full-time position with an estimated annual salary of...

  • Senior Retail Team Lead

    3 weeks ago

    Cambridge, Ontario, Canada ESSO GAS STATION Full time

    About the RoleWe are seeking an experienced Senior Retail Team Lead to join our team at ESSO GAS STATION. In this role, you will be responsible for leading a team of sales associates and ensuring that our store operates efficiently and effectively.Key ResponsibilitiesHiring and Training: Recruit, hire, train, and develop high-performing sales teams to meet...

  • Customer Experience Associate

    4 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    About Superior PropaneCanada's leading and reliable propane provider, trusted by customers since 1951. We offer diverse career opportunities across the country.Job SummaryWe are seeking a highly motivated Customer Experience Associate to join our team in Cambridge, Ontario. This role involves building positive relationships with customers, resolving issues...

  • Delivery Support Associate

    2 weeks ago

    Cambridge, Ontario, K0B, Papineau, Canada RONA+ Full time

    Delivery Support Associate Delivery Support Associate Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc....

  • Delivery Driver

    7 days ago

    Cambridge, Canada SpeedUp Logistics Inc Full time

    **Position**: Delivery Drivers - FedEx Deliveries (Owner-Operator) Location: Vaughan, Scarborough, Cambridge, kitchner, Gulph. Multiple Hires. Full-Time Positions. Long-Term Contracts. The driver should own a minivan, Caravan, or SUV as estimated parcels to be 100-150 pcs. **Per package pay**: Small package**-$2.50 per package** Big packages of more than...

  • Customer Service Associate for Quick Food Services

    4 weeks ago

    Cambridge, Ontario, Canada Royal Shawarma Full time

    About Royal ShawarmaWe are a dynamic and fast-paced food establishment seeking an experienced Customer Service Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our patrons.

  • Operations Associate

    6 months ago

    Cambridge, Canada AGS Automotive Full time

    **COMPANY OVERVIEW** AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and...

  • Customer Experience Associate

    4 weeks ago

    Cambridge, Ontario, Canada Cineplex Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Associate. As a key member of our operations team, you will play a vital role in ensuring our guests have an exceptional experience at our locations.Job SummaryThe Customer Experience Associate is responsible for providing exceptional...

  • Customer Service Ambassador

    4 weeks ago

    Cambridge, Ontario, Canada ONroute Full time

    About ONrouteAs the proud operator of 23 convenient plazas located along Highways 400 and 401, ONroute is committed to providing travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience.The RoleWe are seeking a Customer Service Ambassador to join our team at Tim Hortons. As a key member of...

  • Customer Rep-station

    6 months ago

    Cambridge, Canada Fedex Canada Full time

    This is an interview position. GENERAL SUMMARY To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES High school...

  • Assistant Retail Store Manager

    4 weeks ago

    Cambridge, Ontario, Canada ESSO GAS STATION Full time

    The Assistant Retail Store Manager will be responsible for overseeing the daily operations of a busy retail store at ESSO GAS STATION. This is a permanent position with 40 hours per week and offers a competitive salary.As an experienced retail professional, you will lead a team of up to two staff members, ensuring they have the training and support needed to...

  • IT Service Delivery Director

    4 weeks ago

    Cambridge, Ontario, Canada Septodont Full time

    Company OverviewSeptodont is a leading pharmaceutical company dedicated to providing innovative solutions for dental health. Our team is passionate about delivering exceptional service and support to our customers.Salary$120,000 - $150,000 per annum, depending on experience and qualifications.Job DescriptionThe IT Service Delivery Director will play a...

  • Route Service Delivery Representative

    6 months ago

    Cambridge, Canada Transchem Inc. Full time

    Job Profile Route Service Delivery Representative Position Information Business Unit: Transchem Inc. Department: Manufacturing Reporting To: President Position Summary The Route Service Delivery Driver is integral in providing customer satisfaction through providing exceptional customer service through on time and efficient delivery of car wash...

  • Route Service Delivery Representative

    6 months ago

    Cambridge, Canada Transchem Inc. Full time

    **Who We Are**: Transchem Group, is a global leader in providing car wash chemistry and solutions. Specializing in innovative and environmentally-conscious chemical development, with complementary line-ups of quality powerful equipment and, innovative technology, and effective customer support options, we help enable our valued customers to run well-regarded...

  • Service Delivery Expert

    3 months ago

    Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Cambridge, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Bilingual Claims Customer Service Associate

    3 months ago

    Cambridge, Canada Allianz Partners Full time

    Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Claims Customer Service Associate and make a difference every day! We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers. What you do - Collaborate...

  • Store Associate

    6 months ago

    Cambridge, Canada Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client...