Route Service Delivery Representative

7 months ago

Cambridge, Canada Transchem Inc. Full time

**Who We Are**:
Transchem Group, is a global leader in providing car wash chemistry and solutions. Specializing in innovative and environmentally-conscious chemical development, with complementary line-ups of quality powerful equipment and, innovative technology, and effective customer support options, we help enable our valued customers to run well-regarded and highly profitable successful car washing businesses around the globe. We're a third-generation, family-owned and operated business growing rapidly in one of North America's fastest growing and recession-resilient industries — automatic car washes.

***:
The **Route Service Delivery** **Driver** is integral in providing customer satisfaction through providing exceptional customer service through on time and efficient delivery of car wash chemicals within Ontario. Working independently while interacting with customers, the Route Service Delivery Representative is the face of our business.

**Key Accountabilities Include**:
**Customer Service**
- Ensure accurate delivery and storage of car wash chemicals within a specified route each day
- Organize and properly stalk the customers back room
- Interact professionally with all business owners
- Communicate any customer concerns with the Order Desk & Logistics Administrator in a timely fashion

**Driving & Delivery**
- Review the route provided by the Order Desk & Logistics Coordinator and ensure truck is loaded to meet the efficiency of the route plan
- Ensure all shipments are properly labelled and contents are verified against shipping documentation
- Load all chemicals according to TDG and all safety standards
- At customer site evaluate the site and determine the safest place to park the vehicle to move the product to the backroom

**Education and Experience Required**
- High school graduation diploma
- Previous experience working in a similar role

**Technical Skills and Competencies**
- Strong understanding of Health & Safety best practices related to Receiving, Warehouse and Manufacturing environments, with knowledge of the Globally Harmonized System of Classification and Labelling of Chemicals (GHS)
- Intermediate reading and writing skills coupled with strong attention to detail
- Ability to communicate effectively and positively with customers and team members

**Physical Demands and Working Conditions**

Physical demands of the position require sitting, standing, and moving product using equipment as well as manually moving product using push/pulling force and lifting containers weighing 60 pounds as well as maneuvering heaving drums that weight up to 400 pounds. Customer sites may be noisy and temperature is greatly impacted by the weather. There is regular exposure to scents from chemicals.

Concentration is needed in operating a vehicle and other equipment such as Pump Truck, Tow Motor and other equipment.

**What's in it for you?**
- Like you we care about the environment and take pride in conscious chemical development
- Working for a Company that is growing rapidly in one of North America's fastest growing and recession-resilient industries
- As a family-owned and operated business, we value family and take a strong work-life balance approach to our business
- Participation in a competitive Group Benefits Plan, with majority of premiums paid by the Employer
- RRSP matching program

**Location**: this role is based out of Head Office, Cambridge, Ontario.

**Salary**: $24.00-$27.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Experience**:

- delivery driving: 3 years (required)

Licence/Certification:

- Air Brake Endorsement (required)

Work Location: In person

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