IT Service Delivery Director
2 weeks ago
Septodont is a leading pharmaceutical company dedicated to providing innovative solutions for dental health. Our team is passionate about delivering exceptional service and support to our customers.
Salary$120,000 - $150,000 per annum, depending on experience and qualifications.
Job DescriptionThe IT Service Delivery Director will play a critical role in ensuring the delivery of high-quality IT services to our teams across North America. This leadership position will oversee all aspects of IT service management, including help desk, end-user computing, and service excellence initiatives.
Required Skills and QualificationsTo succeed in this role, you will need:
- A Bachelor's degree in Computer Science or Information Systems, or equivalent experience
- Minimum 5 years of progressive IT experience, with at least 2 years in a technical support/customer service environment
- Demonstrated track record of providing great customer service
- Strong team player with the ability to lead and mentor staff
- Excellent written and verbal communication skills
- Agile in thought and action, with the ability to tackle difficult problems analytically
We offer a competitive compensation package, including:
- Base salary range: $120,000 - $150,000 per annum
- Bonus and reward programs
- Discounted gym memberships
- Programs supporting work-life balance
- Employee recognition program
- Professional and personal development programs
- Social events and spirit days
This role is based in Cambridge, Ontario, Canada, with the possibility of remote work. As a hybrid role, you will be required to work from home 2 days a week and spend 3 days in the office.
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