Bilingual Claims Customer Service Associate

2 months ago

Cambridge, Canada Allianz Partners Full time

Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Claims Customer Service Associate and make a difference every day We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers.

What you do
- Collaborate closely with providers, underwriters, and internal teams to resolve customer service issues efficiently, aiming for first-call resolution.
- Deliver outstanding service by clearly explaining benefit coverage and claim status, ensuring customer satisfaction and fostering strong relationships.
- Anticipate and address customer needs by offering relevant solutions and staying informed about product and policy updates.
- Manage stop-payments and reissue checks to ensure accurate payment to customers or providers.
- Perform various administrative tasks to maintain high standards of quality control.

What you bring
- Experience in a customer service environment.
- Flexibility to work a rotating schedule between 8am and 8pm Eastern Time.
- Experience in a customer service call center environment is highly preferred.
- Excellent communication skills, both verbal and written.
- Strong multi-tasking abilities, including typing while engaging with customers.
- Proven problem-solving skills and the ability to use initiative and independent judgment.
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
- Fluency in French is highly preferred.

What we offer
- Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
- We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
- Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Great to have you on board. Let's care for tomorrow.

**Job Level**:

- Professional

**Location**:

- Cambridge, ON, CA, N3C 4N6**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- Allianz Partners Canada

**Job Type**:

- Full-Time

**Remote Job**:

- Remote working

**Employment Type**:

- Permanent

**ID**:

- 55578

**Position Cluster**:

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