Customer Experience Associate

1 week ago


Cambridge, Ontario, Canada Superior Propane Full time
About Superior Propane

Canada's leading and reliable propane provider, trusted by customers since 1951. We offer diverse career opportunities across the country.

Job Summary

We are seeking a highly motivated Customer Experience Associate to join our team in Cambridge, Ontario. This role involves building positive relationships with customers, resolving issues efficiently, and providing accurate delivery information.

Key Responsibilities:
  • Build collaborative relationships with customers, team members, and management.
  • Apply procedures and processes to answer customer inquiries, resolve issues, and manage expectations.
  • Ensure timely resolution of customer questions and concerns.
  • Provide accurate delivery information to customers.
  • Review customer account information during each call to ensure accuracy and update system information as needed.
Required Skills and Qualifications:
  • Post-secondary degree or diploma, or equivalent experience.
  • One year of previous customer service experience, preferably in a telephone contact environment.
  • Exceptional customer service skills, strong organizational skills, and excellent communication skills.
  • Ability to work collaboratively, independently, and multitask using computer systems.
  • Familiarity with Microsoft Office Outlook and Excel is required, and experience with ADDS or similar billing/ticketing system is an asset.
Benefits:
  • Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication thrive.
  • Opportunity: A focus on professional development with many opportunities for training and career growth.
  • Health & Wellness: Competitive health benefits, including health spending accounts and maternity leave top-up.
  • Competitive Compensation: A highly competitive salary package that recognizes your hard work and dedication.
  • Flexibility: Flexible hybrid work options to balance your personal and professional commitments.
  • Safety Focused: We care about your well-being and strive for a zero-harm workplace.
Salary

$60,000 - $80,000 per annum, depending on experience.

About Us

Superior Propane is an equal opportunity employer committed to inclusion and accommodation. If you have an accommodation need, please let us know how we can enhance your experience.



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