2024 Field Services Business Intelligence Internship

4 weeks ago

Toronto, Canada Bell Full time

**Req Id**:414177

Are you looking for a fun and amazing career opportunity next summer? One that provides you with advanced eligibility to join our best-in-class Field Services Business Intelligence Graduate Leadership Program upon graduation?

If you’re passionate, driven, and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team

Using innovative operational theory, tools and techniques, the Field Services team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services using the latest technology, including Fibre, Optical Ethernet and IPVPN.

We are looking for talented and enthusiastic individuals to join our Field Services Business Intelligence Intern team next summer. As a BI Intern, you will be working with vast datasets from the entire customer experience value chain to uncover new insights and identify opportunities to provide an even better customer experience. If you are passionate about operational excellence and providing a great customer experience, then the Field Services BI team is the place for you.

**Big data is a big deal**:
The Field Services Business Intelligence team resides within Field Services and is responsible for developing, maintaining and using data to drive insights to improve the customer experience and field technician’s productivity.

With nearly limitless sources of data at our fingertips, the team sources, maintains and analyzes data on network, product & operational performance. They build metrics, dashboards tools & models to optimize resource utilization across a workforce of nearly 12,000 people, and delivers a performance management system that achieves best in class quality and services from our technicians.

The team’s findings help prioritize key technology investments and ensures major strategic decisions are always data driven. We collaborate closely with other business units and groups within the company to support our field frontline and support teams with impactful insights that help us continue to transform the business.

**How the program works**:
During this three-month program, you will collaborate with a team of interns to tackle critical data-driven assignments and projects to improve our operations. The projects are designed to maximize your learnings across various facets of Field Operations, and to provide you with the opportunity to network and connect with grad peers, leaders and our Executive Leadership team. You will be working closely with our operational teams to understand the business and working with large sets of data in Hadoop, SQL and/or python to present a comprehensive and data-driven solution that addresses the business needs behind your teams’ project.

**Why join the program**:

- A huge support system: Project Coaches, Intern Buddy, and Grad Alumni with whom you can connect, share, learn and have fun
- A supportive Executive Team with whom you will network.
- Many learning opportunities to help you excel in your roles.
- Foster programming skills in Python, with opportunities to explore ML modelling.
- Manipulate large complex datasets in Hadoop and/or SQL to identify new insights.
- Unique opportunity to present your project to the Bell Executive Leadership team.
- Advanced opportunity to join our best-in-class Graduate Leadership Program upon graduation.
- Opportunity to develop your analytical, problem-solving and leadership skills with real, customer-facing challenges.

**What we’re looking for**:

- Successful students working towards a Bachelor’s degree in Engineering, Computer Science, Business, Operations Research or Mathematics with a planned graduation date of spring 2025.
- Highly analytical with an understanding of the basic principles of working with large and complex data sets.
- Experience with querying languages such as SQL.
- Experience with software development/programming languages such as Python.
- Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations.
- Demonstrated initiative, leadership and a passion for learning new skills.
- Strong work ethic, driven and persistence in the face of challenges and opportunities.
- Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities.
- Excellent interpersonal and communication skills (verbal and written).

**Key information**:

- Internship term: May 2024 to August 2024
- Competitive compensation
- Job Location: Montréal or Toronto
- Successful participation in this program will provide you with advanced eligibility to join our best in class Graduate Leadership Program resulting in a permanent position with Bell upon

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