Customer Service Representative

6 months ago


Edmonton, Canada Apps Cargo Terminals Full time

**Business Unit: Apps Cargo Terminals**

**Position: Customer Service Representative (LTL Division)**

**Location**:Edmonton, AB**

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.

As part of our continued growth, we are looking for a **Customer Service Representative (LTL Division)** who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Office Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY

**Responsibilities**:

- Create freightbills
- Update forms & reports
- Manage customers' accounts
- Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Answering telephone
- Willing to work occasional extended hours as required
- Other duties as required

**Qualifications & Key Competencies**:

- Grade 12 graduation
- 1 year experience working in an office environment
- Proficient knowledge of Outlook, Word and Excel
- Experience and Knowledge of customer service principles and practices
- Ability to communicate effectively both orally and in writing
- Good analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently

**Hours and Location**:

- Monday to Friday: 09:00-17:30
- Terminal Location: Edmonton, AB (West End)

**Remuneration**:
$45,000 per year based on experience

**Benefits**:

- A supportive work environment
- Medical benefits plan
- KPI Bonus plan

**Intended Job Posting Audience**:
Anyone who can legally work in Canada

To: Angel Gollogly, Terminal Manager

We thank all applicants for their interest however only those selected for an interview will be contacted.
- **Please note that Apps Cargo Terminals is an Employment Equity company**_

Pay: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay

Work Location: On the road



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