Manager , Family Partnerships

5 months ago

Toronto, Canada Habitat for Humanity Greater Toronto Area Full time

**Job Title**:Manager, Family Partnerships**

**Reports To**: Director, Family Partnerships

**Division**: Family Partnerships

**Terms of Employment**: Full-Time, Contract 18 months Monday - Friday (9 am -5 pm)

**Salary: $52,000 - $64,000 / year**

**Location**: 155 Bermondsey Road, Toronto ON. Habitat GTA currently deploys a hybrid working environment, asking staff to come onsite once (1) per week at minimum.

**Who We Are**

Habitat for Humanity GTA is greater Toronto’s most recognized provider and advocate of solutions that tackle our region’s housing crisis. Our mission is to create a world where everyone has a safe, quality place to live. We focus on creative solutions to address the affordable housing crisis in Toronto, Brampton, Caledon, York Region and Durham Region. With the help of volunteers, donors and community partners, we unlock change for generations by bringing the benefits of home ownership to more people and communities. Since 1988, Habitat GTA has built 23 new communities, empowering more than 500 families.

We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GTA operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

**The Opportunity**

The Manager, Family Partnershipsr, will be responsible for overseeing all aspects of the recruitment and file review process for potential partner families (applicants). This role will handle all aspects of the applicant process, from developing and supporting outreach efforts, to managing the full file review process, to supporting applicants with the mortgage process and ultimately assisting during the signing of required legal contracts with successful applicants. This role will involve direct interaction with potential partner families throughout the review process and will be focused on optimizing the customer experience for our applicant families.

The Manager, Family Partnerships will have one direct report, Coordinator, Family Partnerships as well as the management of one volunteer team: the Volunteer Review team. This position will work closely with all members of the Family Partnerships team to ensure the effective processing of potential applicant and the smooth transition of successful partner families into their new Habitat homes.

This role will also work closely with the Director, Family Partnerships to provide thought leadership on process improvements within the review process, optimization of our recruitment efforts and mobilizing and growing our relationship with external stakeholders, such as financial institutions and Community Partners. Presentations to community partners and organizations will also be a key area of engagement.

**Your Impact**
- Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
- Learn, understand and participate in the Health and Safety Program
- Arrange and schedule, virtual or in-person interviews and home tours
- Prepare and present recommended files for review by the Family File Review Committee
- Prepare appropriate legal documents and arrange for review with applicant family
- Coordinate the occupancy and closing periods with the Partner families, appropriate lawyers, mortgage specialists and colleagues on the FP team
- Manage team of Volunteer Reviewers
- Ensure Volunteer team is kept up to date on new Partnerships, projects, policy changes and other meaningful changes to the Habitat GTA Homeownership program.
- Provide training for new volunteers or for new technology implemented by the Family Partnerships team
- Alongside the Director, Family Partnership, and the MarComm team, develop and implement a multi-faceted awareness and recruitment strategy.
- Collaborate with the MarComm team towards utilization of an assortment of marketing channels such as digital, community engagement, partnership creation, print media, media engagement.
- Work with Community Activation Coordinator to build community awareness of the Habitat GTA Homeownership program and foster strong partnerships with community organization and businesses in our communities served.
- Analyze our recruitment process to determine if our outreach efforts are reaching the intended audience
- Additional responsibilities include
- Liaise and strengthen relationships with external stakeholders including but not limited to; developers, lawyers, financial institutions and other sectoral partners
- Working with Executive Lead, Director and Senior Manager on annual business planning and ongoing departmental reporting to CEO, Board of Directors and staff;
- Leading various

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