Manager, Family Services

5 months ago

Toronto, Canada Jewish Family and Child Service Full time

**Family Services Manager, Hospice & Holocaust Survivor Services**

**Join Our Team**

Jewish Family and Child Service (JF&CS) is seeking a **Manager, Family Services - Hospice & Holocaust Survivor Services **will be responsible for the development, management, support and leadership of Hospice and Holocaust Survivor Services social workers.** **_This position is outside of the bargaining unit._

**About The Agency**

**What We Offer**

JF&CS offers a range of careers along with a competitive compensation and benefits package including dental, vision, and health coverage, a Healthcare Spending Account, and a defined benefit pension plan. We offer ample vacation and sick days and are closed on most Jewish and all statutory holidays. On the premises you will find free parking, a daycare centre and a gym (with subsidized membership).

**Key Responsibilities**:

- Lead, manage, and develop a team of Hospice and Holocaust Survivor Services social workers.
- Oversee and approve worker caseloads and ensure workers have the tools and resources to effectively coordinate their cases.
- Ensure social workers have the right capabilities and qualifications for the delivery of high quality services.
- Oversee the ongoing development and maintenance of the Hospice and Holocaust Survivor Services programs.
- Ensure that all service delivery is effective, efficient and leads to positive client outcomes.
- Identify and actively participate in initiatives impacting hospice and holocaust services representing JF&CS, building capacity and presence within the community.
- Take a leadership role in problem-solving situations pertaining to staff and client complaints.
- _ Work collaboratively with Claims Conference and the Azrieli Foundation to ensure compliance to grants, fund and related reporting_
- _ Ensure compliance with HPCO accreditation standards and take the service lead in Accreditation_
- _ Ensure oversight of the waitlist and running of therapeutic groups for Bereavement._
- _ Actively engage in program development to enhance service delivery for clients._
- Collaborate with the Senior Leadership Team in the development of departmental budgets, objectives and work plans and monitor, review and manage team budgets
- Establish, maintain and promote partnerships and networks with other agencies, community groups and stakeholders and participate in internal and external committees
- Ensure recruitment, performance evaluation, coaching, discipline, and termination where necessary are according to Human Resources policy and within the context of the collective agreement(s).
- As a member of the Management Team, participate in Agency-wide initiatives and activities related to development.
- Represent the Agency’s mission, vision, and values in the community
- Perform other duties as assigned.

**Qualifications**:

- Master's degree in a social science
- Minimum 5 years directly related experience including management experience
- Minimum 5 years’ experience in the delivery of Hospice services or related health care services
- Strong program management, change management, leadership and clinical skills
- Understanding of and commitment to a client centric approach, equity, diversity and inclusion
- Understanding of issues of diversity, anti-oppression and anti-racism and their impact on service delivery
- Strong planning and organizational skills
- Comprehension of French or another language will be considered an asset

**We thank all applicants for their interest, however, only those considered for an interview will be contacted.**

**To learn more about Jewish Family and Child Service, please visit**:
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