Program Director

5 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

As a Program Director, you’ll support the management of Finance & Audit IT’s delivery of large cross-platform programs, including the highly critical, multi-year CFO Transformation Technology & Data workstream as that Program ramps up.

**What will you do?**
- Manage the implementation of multiple concurrent initiatives of varying complexity.
- Leads, directs, and oversees activities on planning, delivery, and implementation to ensure enterprise-wide program strategic goals and objectives are accomplished within approved time frames, scope, and budget. Leads team & liaises with RBC business and service partners, including external third-party vendors.
- Manages programs with high amount of value (benefit/cost), complexity, and uncertainty or manages sub-programs within a very large program.
- Conducts program(s)/project(s) in accordance with RBC Financial Group’s standard project management discipline, consistently following RBC’s Program Management Framework
- Champions & operationalizes strong program governance and execution assurance processes.
- Coaches program/project managers toward their development; including coaching project management best practices.
- Evaluates and provides guidance during the general and detailed planning stages of large-scale enterprise-wise programs, developing strategies to ensure all workstreams within the program are cohesive and in line with organizational goals.
- Support the design and monitoring of the program's goals. Translates the project vision into program high level scope, design, and executables.
- Develop the case for change, supporting the design of a holistic end-state transformation roadmap, and working with the CFO & IT delivery teams.
- Provides superior client experience and strengthens relationship within project team.
- Create clarity out of ambiguity and quickly focuses the effort on the most value.
- Establishes, develops, and maintains strong relationships with RBC business, CFO, and T&O partners.
- Collaborates with business, functional, and technology executives on using a disciplined project management approach.
- Seeks input and prepares program roadmap, project, and/or implementation plans aligned with stakeholders’ direction.
- Integrates project plans at program level creating estimating models as required, refines plan, and manages performance against it.
- Establishes a process for the identification of program/project issues. Resolves complex program issues and escalates to executive/steering committee and manages resolution as required.
- Responsible for the development of program and project metrics including status reporting of KPIs.
- Manages program scope using appropriate fact-based metrics/assumptions.
- Manages program level communications including status reports to executive stakeholders.
- Provides senior management with timely updates on operational program risks & issues.
- Manage resource planning and project scheduling and establish policies and procedures that produce high-quality and sustainable results.

**What do you need to succeed?**

**Must have**:

- Undergraduate degree
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational, project management and time management capabilities.
- Expert knowledge of a broad spectrum of IT infrastructure, systems, and services, and a strong understanding of the financial services industry.
- Exceptional organizational change management skills and knowledge of best practices.
- Strategic thinker with excellent interpersonal skills to work across functions and businesses.
- Demonstrated leadership ability, with at least 10 years of experience managing large and complex transformation programs.
- Demonstrated strategic conceptualization, analytical and planning skills.
- Expert knowledge of program and project plan development & management, scheduling methodology, waterfall and iterative methodologies, program and project metrics, analysis, and status reporting.
- Superior staff management and project management skills; demonstrated verbal and written communication skills and effective strategic problem-solving, technical lead and facilitation skills.
- Demonstrated skill working effectively with a diverse group of key stakeholders and experience fostering an inclusive environment.

**Nice-to-have**:

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