Program Director

1 month ago

Toronto, Canada Bond Brand Loyalty Full time

About Us:

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Program Director , you will have your hands on the wheel as we drive the future of loyalty.

The Role:

As the Program Director , you will be responsible for overseeing all operational aspects of our global in-store Consultant programs to deliver 3 programs across the US, Canada, and Mexico. This role involves managing the recruitment, training, deployment, and performance of our consultant operations team and in-store consultants, ensuring program quality and compliance, managing budgets, fostering relationships with stakeholders. and continuously improving operational processes. The ideal candidate will have a strong background in program and operations management, as well as team leadership.

A Day in the Life:

Oversee the day-to-day operations of all programs, ensuring they are delivered effectively and efficiently. Overall financial accountability for all Consultant programs, ensuring budgeted profitability Monitor Consultant program performance and outcomes. Lead and manage Consultant program operations team members, fostering a collaborative and high-performing team. Establish and maintain Consultant program standards and processes including a Playbook to ensure high-quality consistent delivery. Build and grow strong relationships with key client stakeholders and internal partners. Operate as a program escalation point to resolve issues quickly and fairly. Oversee the onboarding process, ensuring new Consultants are properly contracted and trained in Bond Consultant Operations processes. Oversee the allocation and scheduling of consultants per contractual and geomapping requirements. Implement and manage consultant tools including approved AI technology. Identify and resolve operational challenges with speed and quality. Develop and oversee consultant dashboards and reports to track key operational metrics. Provide operational oversight for annual program renewals and net new consultant programs.

Are You the One:

A post-secondary degree or diploma in Business, Business Administration, or a related field. 5+ years of experience in program management, ideally within an agency setting in the consulting sector, with a solid understanding developing and successfully managing programs to meet program objectives (automotive industry experience is a bonus). Strong knowledge of financial and business acumen. Demonstrated leadership skills with experience in managing a team and achieving program success. Exceptional skills in interpersonal relations, planning, organization, collaboration, and professional communication and presentation, both in writing and verbally. A strong capacity to build relationships as a key strength, both within cross-functional teams and with external partners. Proficiency in Microsoft Office Suite, with advanced experience in Word, Excel, and PowerPoint, as well as practical knowledge of Program Management software and tools including MS Project and MS Dynamics. Willingness and flexibility to travel as required.

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you Apply now to become a part of our dynamic and innovative team.

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