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Customer Service

2 months ago

Toronto, Canada Toronto Arts Academy Full time

**Job Overview**:
We are seeking a Sales and Customer Service oriented front desk representative to join our team. As a front desk team member, you will be the first point of contact for our students and families, providing exceptional service and ensuring a positive experience during their every weekly visit.

**Duties**:

- Convert students and families inquiring about lessons into registered students using a sales script with information about academy features and programs
- Greet students and families by first name with a warm and welcoming demeanor
- Maintain the Academy's lesson schedule and check-in students on every visit accurately
- Handle student inquiries, requests, and complaints promptly and professionally
- Handle teacher scheduling and addressing teacher concerns.

**Qualifications**:

- Fluent in English with excellent verbal and written communication skills
- Strong attention to detail and ability to analyze information effectively
- Exceptional phone etiquette and customer service skills
- Ability to communicate effectively with guests from diverse backgrounds
- Upselling to promote add-on services and programs
- Previous experience in sales or hospitality is preferred but not required

**Compensation**:

- Starting wage is $21.00 per hour
- Rotate between Downtown and Midtown Academy Locations
- Monthly bonuses
- Health insurance benefits
- Opportunities to advance with pay
- Weekly meetings, training, and support
- Additional hours may be available

**To Apply**:
**Our Workplace Culture**:

- People-oriented: friendly, supportive, and inclusive
- Customer-service: We deeply value our customers
- Team-oriented: cooperative and collaborative
- Independence-oriented: A high degree of autonomy
- Detail-oriented: quality and detail-focused
- Goal-oriented: Extra bonus and profit-share rewards for achieving company goals

**Job Requirements**:

- Availability is 4 days a week including Saturdays
- While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate vacation and personal leave needs from other team members.

We offer competitive pay and bonus, as well as opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our students and families.

**Job Types**: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Application question(s):

- Please give us a short summary of your how you've been able to use your sales and customer service skills successfully in your previous roles.

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2024-05-18