Service Manager
4 months ago
Company: KINTON RAMEN Burlington Appleby
Address 2500 Appleby Line C4 Burlington Ontario L7L 0A2
Job Title
Service Manager
Management Level
Management
Reporting to
General Manager & Owner
Corporate Value
Better Than Yesterday
Job Overview
Service Manager primarily oversees front of house operations ensuring the guest experience
from beginning to end is exceptional and memorable. The Service Manager leads team members
in ensuring quality food & beverages and service meets the Brand’s expectations and takes
ownership of guest feedback and service recovery in the effort to maintain guest loyalty.
Job responsibilities
- Assists in the day-to-day leadership and management of the restaurant as directed by the
General Manager (GM)
- Accountable for key financials and KPI’s in partnership with the management team
- Control labor and operating expenses through effective planning, scheduling, budgeting,
purchasing decisions, and inventory control while focusing on creative cost control
- Develops the ability to observe, assess, and score the restaurant based on the pre-set brand
standards audit while effectively managing the dining room
- Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand
standards, creating a perfect guest experience every time
- Be hands on in executing various front line role responsibilities in the effort of a smooth
guest experience when necessary
- Coach supervisors & employees in the moment to educate and inspire a change in behavior
- Identify root causes to restaurant opportunities and develop action plans with GM. Resolve
in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
- Hire, train, coach and develop staff to deliver a positive and performance-motivated
employee culture
- Support corporate HR Department’s employee policies, procedures and programs for a
consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
- Ensure proper all health, food safety and hygiene standards and policies are followed by
team members
- Other duties as may be assigned
**Qualifications**:
[Experience]
- Minimum of 1 years experience in a fast-paced restaurant in a leadership capacity
- Post-secondary education preferably in hospitality and/or business-related field or
equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications are required
[Skills & Qualifications]
- Strong communication skills in English; Japanese is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability, and operational efficiency
- Proven history of hiring, coaching, and training
- Proven history of successfully motivating and managing people
- Positive attitude and a consistent display of professionalism
- Effective conflict management skills
- High level of attention to detail
Hours of Work
- Full-time position
- must be available to work a minimum of 35 hours
- Ability to work flexible shifts
- mornings, days, evenings, weekends, holidays
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. This position requires
standing for up to 8-9 hours per shift, walking, bending, kneeling, stooping, and climbing all day.
Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up
to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also
required twisting, turning, and reaching.
Health & Safety
Must work in compliance with the Occupational Health and Safety Act Regulation and follow in
accordance with the Company’s Health and Safety policies and procedures.
Diversity & Inclusion
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