Service Manager

3 months ago

Burlington, Canada Kinton Ramen Burlington Full time

Company: KINTON RAMEN Burlington Appleby

Address 2500 Appleby Line C4 Burlington Ontario L7L 0A2

Job Title

Service Manager

Management Level

Management

Reporting to

General Manager & Owner

Corporate Value

Better Than Yesterday

Job Overview

Service Manager primarily oversees front of house operations ensuring the guest experience

from beginning to end is exceptional and memorable. The Service Manager leads team members

in ensuring quality food & beverages and service meets the Brand’s expectations and takes

ownership of guest feedback and service recovery in the effort to maintain guest loyalty.

Job responsibilities
- Assists in the day-to-day leadership and management of the restaurant as directed by the

General Manager (GM)
- Accountable for key financials and KPI’s in partnership with the management team
- Control labor and operating expenses through effective planning, scheduling, budgeting,

purchasing decisions, and inventory control while focusing on creative cost control
- Develops the ability to observe, assess, and score the restaurant based on the pre-set brand

standards audit while effectively managing the dining room
- Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand

standards, creating a perfect guest experience every time
- Be hands on in executing various front line role responsibilities in the effort of a smooth

guest experience when necessary
- Coach supervisors & employees in the moment to educate and inspire a change in behavior
- Identify root causes to restaurant opportunities and develop action plans with GM. Resolve

in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
- Hire, train, coach and develop staff to deliver a positive and performance-motivated

employee culture
- Support corporate HR Department’s employee policies, procedures and programs for a

consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
- Ensure proper all health, food safety and hygiene standards and policies are followed by

team members
- Other duties as may be assigned

**Qualifications**:
[Experience]
- Minimum of 1 years experience in a fast-paced restaurant in a leadership capacity
- Post-secondary education preferably in hospitality and/or business-related field or

equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications are required

[Skills & Qualifications]
- Strong communication skills in English; Japanese is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability, and operational efficiency
- Proven history of hiring, coaching, and training
- Proven history of successfully motivating and managing people
- Positive attitude and a consistent display of professionalism
- Effective conflict management skills
- High level of attention to detail

Hours of Work
- Full-time position
- must be available to work a minimum of 35 hours
- Ability to work flexible shifts
- mornings, days, evenings, weekends, holidays

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. This position requires

standing for up to 8-9 hours per shift, walking, bending, kneeling, stooping, and climbing all day.

Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up

to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also

required twisting, turning, and reaching.

Health & Safety

Must work in compliance with the Occupational Health and Safety Act Regulation and follow in

accordance with the Company’s Health and Safety policies and procedures.

Diversity & Inclusion

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