Service Project Manager

2 days ago

Burlington, Canada ABB Full time

**Service Project Manager**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. Automation Service Canada supports customers with ABB automation and electrical drives systems and solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. In this role, you will oversee the delivery of Service projects and ABB Customer Care Agreements within Automation Service Canada largely in Canada and in some cases international locations. Reporting to the Service Manager for the Ontario & Manitoba region, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

**This position reports to**:
Service Manager

**Your responsibilities**:

- Managing customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE).
- Working with other functions to coordinate contract negotiations and claims with customers.
- Work closely with the ABB Account Managers to identify new opportunities.
- Prepare quotes and implement contract changes based on customer requests.
- Achieving service order deliverables and compliance with contract requirements.
- Coordinate project team effort including engineering, testing, site work activities and sub-contractors.
- Review status, monitor, analyze and report on contract performance.
- Building strong relationships with customers and stakeholders.

**Your background**:

- At minimum of five (5) years of experience managing industrial control systems and electrical apparatus projects.
- Experience in industrial and/or utilities markets is required.
- Demonstrated experience in management of project scope, cost, financial analysis, schedules, and vendors/subcontractors.
- Knowledge of distributed control systems (DCS), integrated drive system solutions.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Engineering Degree or Technology Diploma, Project Management PMP designation is an asset.
- Strong computer skills - SAP or other ERP, Microsoft Suite including; Word, Excel, PowerPoint, MS Project.

**Benefits**:

- Retirement plan
- Medical insurance
- Wellbeing program
**More about us**:

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