Service Manager

3 weeks ago

Burlington, Canada Pioneer Distribution Full time

**Responsibilities**
- Quoting and creating service work orders
- Creating work schedules, booking calls and preparing parts and supplies for technicians
- Oversee and guide all office operations and technicians in field
- General office support/clerical duties
- Responsible to assist in maintaining warehouse and receiving
- Generate invoices and account statements
- Process warranty claims
- Communicating with vendors, distribution centers and customers
- Manage A/R list and daily deposits

**Job Requirements**
- High School Diploma or Equivalent
- 2 years of Service Management experience
- Prior experience managing a service department, coordinating high volume service calls considered an asset
- Ability to work independently and in a team
- Be skilled at multitasking while maintaining great attention to detail while working in a fast-paced environment
- Possess exemplary leadership, coaching, management, team building and self-disciplinary skills.
- Have proficiency in computers
- Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 2A4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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