Credit Administrator

7 months ago

SaintLaurent, Canada Benjamin Moore & Co Full time

Overview:
Benjamin Moore fait partie de Berkshire Hathaway, la troisième société la plus admirée au monde selon le magazine Fortune.

En notre qualité de chef de file respecté dans le domaine des revêtements architecturaux et de la décoration intérieure depuis plus de 130 ans, nous fabriquons des produits et des outils qui enrichissent et embellissent des milliers de communautés au quotidien. Reconnaissant que nos employés sont au cœur de notre réussite, nous aspirons à offrir un environnement de travail qui stimule et encourage l'assiduité, la créativité et la collaboration ciblée.

Joignez-vous à une entreprise axée sur l'innovation qui recherche des individus soucieux de mettre au point des produits de classe mondiale et des services et expériences client de premier ordre, de concevoir des peintures révolutionnaires en faisant appel aux plus récentes avancées technologiques et d'offrir à nos clients et notre réseau de détaillants une valeur et une expérience de la marque inégalées.

Job Summary

To provide exceptional customer service to both internal and external customers. To support Credit Managers efforts to collect monies owed by making necessary calls as directed by Credit Manager. To facilitate and maintain new account files during the approval process. To act as a liason between customer, Credit Manager, and Cash Apps as each situation / scenario dictates.

**Responsibilities**:
Fournir un service exceptionnel aux clients internes et externes. Soutenir les activités du directeur du crédit de perception des sommes dues en effectuant les appels nécessaires, selon les instructions du directeur de crédit. Simplifier la création et la mise à jour des dossiers de nouveaux comptes pendant le processus d'approbation. Assurer la liaison entre le client, le directeur du crédit et le rapprochement des comptes débiteurs, en fonction de chaque situation ou scénario.

Responsabilités principales
- Veiller au respect de toutes les politiques et procédures de l'entreprise et des services.
- Agir de façon honnête et éthique en défendant les intérêts supérieurs de Benjamin Moore.
- Aider au recouvrement en temps opportun des comptes débiteurs de Benjamin Moore, selon les directives.
- Conseiller les clients relativement à leurs relevés, factures, notes de crédit ou débit, ainsi que le portail en ligne, les paiements, etc.
- Collaborer avec les équipes des ventes pour résoudre les problèmes des clients.
- Effectuer le rapprochement des comptes clients afin d'assurer une facturation précise et le versement des paiements dans les délais.
- Simplifier la création et la mise à jour des dossiers de nouveaux comptes pendant le processus d'approbation.
- Minimiser les risques d'insolvabilité et maximiser le recouvrement des créances.
- Fournir les rapports de Creditsafe et d'Equifax sur demande.
- Fournir la documentation nécessaire aux agences indépendantes de recouvrement.
- Superviser et évaluer les limites de crédit des clients.
- Ensure compliance with all company and departmental policies and procedures
- Act in an honest, ethical manner representing Benjamin Moore's best interest
- Assist in the timely collection of Benjamin Moore's accounts receivable as directed
- Counsel customers in relation to their statement, invoice(s), credit / debit memo's, online portal, payments et al.
- Work internally with sales teams to resolve customer issues
- Perform reconciliation of customer accounts to ensure accurate invoicing and timely payments
- Facilitate and maintain new account files during the approval process
- Minimize bad debt risks and maximize accounts receivable collections
- Deliver Credit Safe reports and Equifax reports upon request
- Provide necessary documentation to third party collection agencies
- Monitor and evaluate customer credit limits

Qualifications:

- Bilingue anglais-français
- Baccalauréat, préférablement en finance, comptabilité, administration des affaires ou économie
- Ou expérience de travail pertinente dans les domaines suivants : finance, crédit, perception, rapprochement des comptes débiteurs, comptabilité, comptes créditeurs, comptes débiteurs
- Expérience professionnelle d'un à trois ans minimum
- Capable d'effectuer plusieurs tâches à la fois, de travailler sous pression et de respecter les échéances
- Aptitudes à l'analyse, à la réflexion critique et à la résolution de problèmes
- Excellentes compétences en communication orale et écrite
- Souci du détail
- Capable de travailler de façon autonome et en groupe
- Connaissance des systèmes suivants : SAP, BusinessObjects, MS Office, imagerie de documents OnBase
- Possibilité de travailler le samedi toutes les cinq à six semaines
- Bilingual in English and French
- Bachelor's degree, preferably in Finance, Accounting, Business Administration, or
- 1-3+ years work experience
- Ability to multi-task under pressure while meeting critical deadlines

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