Account Manager

2 weeks ago


North York, Canada Direct Travel Full time

Account Manager

This is a fully remote position

**Mission**
- To develop and sustain long-term strategic relationships with existing corporate clients

**Reports to**:

- Director of Account Management

**Responsibilities**:

- Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to:

- Client retention
- Managing all existing client contract terms including
- Negotiations for contract renewals or extensions and amendments
- The leadership and management of RFI/RFP process
- Implementation
- Business consolidation and growth opportunities
- Selling additional value-added products and services
- Managing client profitability
- Conducting business reviews
- Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
- Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
- Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.
- Provide consulting services to clients for (but not limited to)
- Travel policy development
- The negotiation, creation and maintenance of airline, car rental and hotel programs
- Capturing all relevant client related data and opportunities in CRM
- Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.

**Skills and Experience**
- Minimum 3 years corporate travel or account management experience, or similar travel industry transferrable skills and experience
- Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
- Demonstrated ability to influence corporate client decisions
- Ability to think strategically, and manage and align inter-organizational expectations
- Strong problem-solving skills with a focus on innovative and creative solutions
- Excellent relationship-building skills
- Excellent communication skills (written, verbal, interpersonal)
- Excellent presentation and meeting facilitation skills
- Strong data analysis and interpretation skills
- SalesForce CRM experience an asset

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.About Direct Travel


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