Subject Matter Expert, Call Handling
4 days ago
LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a Bilingual Customer Service Representative, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
- Assist with resolving a wide variety of UEI complaints in French or English, escalated customer situations and complex inquiries.
- Create, maintain and follow up on ongoing cases in an efficient manner, keeping customers, dealers, and Key Account Managers informed of progress along the way.
- Accountable for accurate and timely updating of customer accounts pertaining to Case resolution (adjustments, changes etc.) as required.
- Assist Office of the President and Legal with UEI inquiries.
- Assist with other offline duties as assigned.
What do we offer?
- A generous compensation plan consisting of base and bonuses
- A comprehensive benefits package and group savings plan
- Ongoing leadership, training, and support
- Cross-functional career opportunities
- Relocation opportunities
- Constant internal promotional opportunities
- Individualized career progression plans
What do you bring?
- Post-secondary education or equivalent work experience.
- Proficiency in English and French, both written and verbal.
- Proficiency in French translation would be an asset.
- Demonstrated experience utilizing influencing skills in up-selling/cross-selling.
- Ability to build relationships and communicate with a broad range of business clients.
- Calm, self-controlled and focused under stressful situations, but possesses a sense of urgency with respect to creating customer solutions.
- Outstanding conflict resolution, problem solving and negotiation skills with the ability to take ownership for situations presented to them.
- Demonstrated ability to exercise tact, discretion, sound judgment, empathy and positively influence with external and internal customers.
- Strong organizational skills in order to balance workload, meet commitments and set priorities.
- Knowledge of Microsoft Word, Excel and other appropriate software packages
Why Reliance?
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent, and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures
-
Subject Matter Expert, Call Handling
4 months ago
Oshawa, Canada Reliance Home Comfort Full timeFind Your Limitless with Reliance By joining Reliance as a Subject Matter Expert, Call Handling you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless...
-
Subject Matter Specialist
4 weeks ago
Oshawa, Canada Ontario Tech University Full time $78,033Job Summary: The Subject Specialist will plan, develop, coordinate and implement academic support programs in one or more target disciplines for undergraduate and graduate students at Ontario Tech to impact student success initiatives, retention and overall student experience.Nature of work:Reporting to the Manager, Student Learning Centre, the Subject...
-
Subject Matter Specialist
4 weeks ago
Oshawa, Canada Ontario Tech University Full time**Subject Matter Specialist - Mathematics - Limited Term** **Tracking Code**:req1421 **Faculty/Department**: Office of Student Life **Number of Positions**:1 **Appointment Type**: Limited Term **Hours of Work**: 35 hours per week **Salary Range**:Level 9 - Starting Salary, Step 1 $78,033 **Posting Date**:December 13, 2024 **Closing Date**: January 9,...
-
Subject Matter Expert, Digital Learning Experience
7 months ago
Oshawa, Canada Durham College Full time**About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...
-
Oshawa, Canada Reliance Home Comfort Full timeLEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Customer Resolution Specialist, Call Handling, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. What will you do? - Handle all customer issues in a professional and timely manner outstanding...
-
Subject-matter Expert, Respiratory Therapy
7 months ago
Oshawa, Canada Durham College Full time**About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...
-
Real Estate Call Coordinator
4 days ago
Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time**Your job title**:_Call Coordinator_ **Where you will work**:_Keller Williams Energy_ **Direct Supervisor**:Dawn Enright **Who are we?** - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy Market Centre features...
-
Labour Relations Expert
1 month ago
Oshawa, Ontario, Canada Ontario Power Generation Inc. Full timeNew Graduate Opportunity – Labour Relations ConsultantJob OverviewOntario Power Generation Inc. is seeking a dynamic and results-driven professional to join its team in the role of Labour Relations Expert. Reporting to the Senior Manager, Labour Relations, this position provides expert guidance and support on labour relations matters, including...
-
Supervisor, Call Center
7 months ago
Oshawa, Canada Reliance Home Comfort Full timeFind Your Limitless with Reliance By joining Reliance as a Supervisor - Call Center you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...
-
Dominos Delivery Expert
4 months ago
Oshawa, Canada Domino's Full timeDelivery expert job description Delivery experts are expected to deliver customer orders with speed and courtesy, while adhering to the company’s standards for professionalism and customer service. Our tight delivery boundaries ensures that you are on the road as much as possible. The more you hustle, the more money you will make. Work as much as much as...
-
Senior Labour Lawyer in Oshawa
4 weeks ago
Oshawa, Ontario, Canada Top Classic Parts Llc Full timeAbout the PositionWe are seeking a highly skilled Senior Labour Lawyer to join our team at Top Classic Parts Llc in Oshawa.Job DescriptionThis is an exciting opportunity for a seasoned labour lawyer to represent clients charged with criminal offences throughout Durham Region. As a senior member of our team, you will be responsible for providing expert legal...
-
Industrial Product Sales Director
1 month ago
Oshawa, Ontario, Canada AFM Industries Full timeAFM Industries is a leading global supplier of heavy-duty conveyor belts and related industrial solutions.About the RoleWe are seeking a highly motivated Industrial Product Sales Director to join our team and drive the growth of our specialty products division.Job DescriptionThe Industrial Product Sales Director will be responsible for leading sales,...
-
Emergency Preparedness Specialist
1 week ago
Oshawa, Canada Lakeridge Health Full time**Emergency Preparedness Specialist** LAKERIDGE HEALTH EMERGENCY PREPAREDNESS SPECIALIST SECURITY & EMERGENCY PREPAREDNESS FULL-TIME 8 HOUR DAY SHIFTS; On-Call (SUBJECT TO CHANGE) LAKERIDGE HEALTH SALARY:$36.525 - $45.644 per hour UNEX 2200004238 We are currently looking for an enthusiastic and experienced Emergency Preparedness and Business...
-
Work Coordinator and Operations Analyst
4 months ago
Oshawa, Canada Durham College Full time**About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...
-
Senior Technical Product Development Manager
1 month ago
Oshawa, Ontario, Canada AFM Industries Full timeAt AFM Industries, we are a global leader in supplying advanced heavy-duty conveyor belts and related industrial solutions.Estimated Salary: $120,000 - $180,000 per yearWe are currently seeking a talented and motivated Technical Product Sales and Marketing Specialist to join our dynamic team and help drive the growth of our specialty products division.Job...
-
Expert Chef Wanted for Local Restaurant
3 weeks ago
Oshawa, Ontario, Canada Zahid Mahmood Full time**Job Opportunity at Zahid Mahmood**We are seeking a skilled and mature lady to join our team as an expert chef. With the ability to prepare a wide variety of Indian and Pakistani dishes, including Paratha, Naan, Biryani, Butter Chicken, and Veggie options, you will be responsible for managing customer orders, handling cash transactions, and providing...
-
Advisor Licensing
4 months ago
Oshawa, Canada Ontario Power Generation Full time**Location**:Oshawa, ON, CA, L1H 8W8**Req ID**:47894**OPG is a Top 100 GTA and Top Diversity Employer 2023!** - .- #LI-Hybrid**Status**: Regular Full Time**Working Conditions**: Hybrid Working Environment**Education Level**:4 Year University Degree in an appropriate engineering field.**Base Location**: Positions available in Darlington, Oshawa and...
-
Supply Administrative Assistant
3 weeks ago
Oshawa, Canada Durham Catholic District School Board Full time $25POSITION: Supply Administrative AssistantLOCATION: Various Work LocationsHOURS OF WORK: Monday to Friday, Various Hours depending on school needsRate of Pay: $24.78 per hourSTART DATE: As soon as possibleInterested candidates are invited to apply through Apply to Education or alternatively email a resume and cover letter to hr@dcdsb.ca. Please indicate the...
-
Collision Centre Administrator
2 days ago
Oshawa, Canada Ontario Motor Sales Full timeOntario Motor Sales is a Chevrolet Cadillac dealership proudly serving the Durham Region for over 99 years. As a well-established GM Certified Service and Sales Centre, we see a high volume of new and used car sales as well as maintenance and repair work. We an immediate opening for an experienced administrator with experience in a collision centre and...
-
Financial Advisor
2 months ago
Oshawa, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and...