Manager, Its Service Delivery
5 months ago
Located in the heart of the Niagara Region - just minutes from one of the world’s most well-known tourism destinations - Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.
Applications are invited for the position of Manager, IT Service Delivery in the Information Technology Services department. The salary range for this role is $77,520 - $96,900.
Reporting to the Director, Client Support Services, the Manager will be accountable in conjunction with the management team, for overseeing the operation of the centralized Information Technology Services (ITS) Service Desk, two library Support Desks, and all ITS support and services provided to the student laptop program.
This role is also responsible for the administration and support of and College’s Service Desk ticketing tool, and related processes used across ITS and the College. The incumbent is also responsible for projects related to annual lab software updating, laptop program device deployment, and other projects as assigned.
**Qualifications**:
- Three (3) year diploma/degree in computer engineering technology, computer programming, business administration or a related field of study
- Minimum five (5) years progressive experience in information technology including management/supervision of unionized staff
- ITIL (Information Technology Infrastructure Library) or similar service management designation considered an assetE
- Experience in tier 2 or 3 technical support roles for several years in large IT environment
- Advanced project management skills and demonstrated experience in managing IT hardware and/or software deployment projects
- Exceptional communication, negotiation, problem solving, and conflict resolution skills
- Strong leadership, team building, and collaboration skills
- Effective ability to adapt and learn quickly, in an ever-changing environment, keeping current with IT advancements and best practices
- Experience working in an educational setting considered an asset
While we thank all applicants, only those selected for an interview will be contacted.
If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.
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